Branch Relationship Executive

As a Customer Service Representative at our company, your role will involve handling customer inquiries and resolving issues in a timely and professional manner. You will support branch sales activities by identifying opportunities and referring customers to relevant products and services. Conducting regular follow-ups with customers to ensure satisfaction and promote loyalty will be a key responsibility. Additionally, you will maintain accurate customer records and manage customer data in the CRM system. Your assistance will be valuable in the development and implementation of customer outreach programs and campaigns. Ensuring compliance with all banking regulations and internal policies is crucial, and your collaboration with branch staff to achieve branch targets and enhance overall performance will be highly appreciated. Key Responsibilities: - Handle customer inquiries and resolve issues promptly - Support branch sales activities by identifying opportunities and referring customers to relevant products and services - Conduct regular follow-ups with customers to ensure satisfaction and promote loyalty - Maintain accurate customer records and manage customer data in the CRM system - Assist in the development and implementation of customer outreach programs and campaigns - Ensure compliance with all banking regulations and internal policies - Collaborate with branch staff to achieve branch targets and enhance overall performance Qualifications Required: - Bachelor's degree in Business, Finance, or a related field - Proven experience in customer service or sales, preferably in a banking environment - Strong interpersonal and communication skills - Ability to build and maintain relationships with customers - Excellent problem-solving skills and attention to detail - Ability to work in a fast-paced environment and manage multiple tasks Additional Details: - Customer Relationship Management (CRM) - Sales Techniques - Problem-Solving - Effective Communication - Product Knowledge - Time Management - Banking Software Please note, this is a full-time, permanent position with opportunities for fresher and part-time candidates. The benefits include Provident Fund, and the work location is in person.,