Branch Operations Professional

Job Description

SBM BANK (INDIA) LIMITED is looking for Branch Operations Professional to join our dynamic team and embark on a rewarding career journey. As a Branch Operations Professional, you will be responsible for ensuring the smooth and efficient functioning of the branch operations. You will work to optimize processes, enhance customer service, and support the achievement of overall organizational goals. Key Responsibilities : Operations Management : Oversee and manage all aspects of daily branch operations. Develop and implement efficient operational processes to improve productivity and reduce costs. Monitor and analyze operational performance, identifying areas for improvement. Customer Service : Ensure a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly. Train and supervise staff to deliver excellent customer service. Implement customer service standards and guidelines. Team Leadership : Recruit, train, and supervise branch staff. Set performance goals and conduct regular performance reviews. Foster a positive and collaborative work environment. Compliance and Risk Management : Ensure compliance with company policies, industry regulations, and legal requirements. Implement risk management practices to safeguard the branch and its operations. Financial Management : Monitor and manage branch budgets. Work towards achieving financial targets and key performance indicators. Provide financial reports to senior management. Sales Support : Collaborate with the sales team to achieve revenue targets. Implement strategies to cross-sell and upsell products or services. Monitor sales performance and provide support as needed. Communication : Establish effective communication channels within the branch and with other departments. Communicate company policies, updates, and changes to the branch team. Technology and Systems : Utilize and optimize technological tools and systems to enhance operational efficiency. Stay updated on industry trends and advancements in technology.