Branch Operations Manager-BRANCH BANKING-Branch Banking

As a Branch Operations Manager, you will be responsible for the day-to-day management of branch operations. Your primary duties will include ensuring strict adherence to prescribed processes, audit, and regulatory requirements. You will be required to provide timely authorization and check SO/SDO/RO system input for customer transactions and service requests. Additionally, your role will involve managing branch lobby and customer queue, as well as overseeing cash, including foreign exchange and travelers" cheques, to ensure it remains within the branch limit. A key aspect of your responsibilities will be managing customer complaints and ensuring their resolution within the defined Turnaround Time (TAT). You will also be accountable for Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance related to various account opening forms submitted to CPC/RPC. To qualify for this role, you should hold an MBA or Graduate degree with a minimum of 3 years of work experience. A thorough understanding of banking operations, customer service orientation, and the ability to manage and motivate front office staff are essential requirements for this position. If you are looking for a challenging role where you can utilize your banking expertise, customer service skills, and leadership abilities, this Branch Operations Manager position may be the perfect opportunity for you. Join our team and contribute to the efficient and compliant operations of our branch.,