Branch Operations Associate

Job Description

The Smart Fellowship is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools. Our Client has appointed us to identify and hire a Brand Operations Manager Short description of company : A Mumbai-based, creative-led kidswear label specializing in premium denim and casual apparel for boys aged 2 to 14. The brand combines high-quality fabrics, stylish wash effects, and durable construction to offer fashion-forward designs for active young explorers. Company’s vision : Already having gained a strong presence across retail and direct-to-consumer channels, it aims to redefine the children' s apparel space. The best part about this role: Hands-on exposure to management, e-commerce, marketing, and B2B operations in a fast-growing fashion brand. Creative learning environment with opportunities to support photoshoots and work closely with production teams. If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work. Salary range :Up to 5.4 LPA Location: Malad (E), Mumbai (on-site) Working days : Monday to Saturday (6 days a week) 10 AM – 7 PM Meet Your Manager : A second-generation entrepreneur committed to upholding his family's legacy of quality and trust. With a hands-on approach and a focus on long-term growth, he emphasizes uncompromising standards, especially in children's apparel. Transitioning from wholesale to a modern D2C model, he continues to build the brand on enduring values and customer relationships. You will be responsible for these Key Responsibility Areas (KRAs): E-commerce Operations: Manage daily D2C order processing, inventory updates, and platform coordination (especially Shopify). B2B Coordination: Support wholesale operations by liaising with partners, managing order flow, and ensuring timely fulfillment. Marketing Support: Coordinate with marketing teams, assist with content scheduling, and ensure basic social media tasks are executed. Photoshoot & Product Management: Help organize product shoots, maintain visual asset libraries, and support listing updates. Factory & Workflow Oversight: Work from the Malad East facility to streamline internal processes and ensure smooth day-to-day functioning by aligning with different teams. Your Key Performance Indicators (KPIs): Order Fulfillment Accuracy and Timeliness – Maintain accuracy in order processing and ensure on-time dispatch for D2C and B2B orders. Platform and Listing Efficiency – Ensure all e-commerce listings are up-to-date, with less downtime or listing errors monthly. Marketing Coordination Effectiveness – Timely execution of marketing tasks (social media posts, photoshoots, etc.) with on-schedule completion rate. Who We're Looking For Minimum 1 year of experience in any of the following: D2C e-commerce platforms (eg. Shopify), B2B coordination, or direct exposure to the garment industry. Basic knowledge of social media, setting up online ads, and digital coordination. Strong organizational and communication skills to manage day-to-day operations, marketing coordination, and photoshoots. A collaborative mindset and the ability to thrive in a fast-paced, factory-based environment. An eye for detail and a willingness to learn and grow with a growing brand. Job Type: Full-time Pay: Up to ₹540,000.00 per year Schedule: Day shift Experience: Branch Operations: 1 year (Preferred) Language: English (Preferred) Work Location: In person