Branch Operations Associate

The Smart Fellowship is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Brand Operations Manager

Short description of company: A Mumbai-based, creative-led kidswear label specializing in premium denim and casual apparel for boys aged 2 to 14. The brand combines high-quality fabrics, stylish wash effects, and durable construction to offer fashion-forward designs for active young explorers.

Company’s vision: Already having gained a strong presence across retail and direct-to-consumer channels, it aims to redefine the children' s apparel space.

The best part about this role:

• Hands-on exposure to management, e-commerce, marketing, and B2B operations in a fast-growing fashion brand.
• Creative learning environment with opportunities to support photoshoots and work closely with production teams.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

Salary range:Up to 5.4 LPA

Location: Malad (E), Mumbai (on-site)

Working days: Monday to Saturday (6 days a week) 10 AM – 7 PM

Meet Your Manager: A second-generation entrepreneur committed to upholding his family's legacy of quality and trust. With a hands-on approach and a focus on long-term growth, he emphasizes uncompromising standards, especially in children's apparel. Transitioning from wholesale to a modern D2C model, he continues to build the brand on enduring values and customer relationships.

You will be responsible for these Key Responsibility Areas (KRAs):

• E-commerce Operations: Manage daily D2C order processing, inventory updates, and platform coordination (especially Shopify).
• B2B Coordination: Support wholesale operations by liaising with partners, managing order flow, and ensuring timely fulfillment.
• Marketing Support: Coordinate with marketing teams, assist with content scheduling, and ensure basic social media tasks are executed.
• Photoshoot & Product Management: Help organize product shoots, maintain visual asset libraries, and support listing updates.
• Factory & Workflow Oversight: Work from the Malad East facility to streamline internal processes and ensure smooth day-to-day functioning by aligning with different teams.

Your Key Performance Indicators (KPIs):

• Order Fulfillment Accuracy and Timeliness – Maintain accuracy in order processing and ensure on-time dispatch for D2C and B2B orders.
• Platform and Listing Efficiency – Ensure all e-commerce listings are up-to-date, with less downtime or listing errors monthly.
• Marketing Coordination Effectiveness – Timely execution of marketing tasks (social media posts, photoshoots, etc.) with on-schedule completion rate.

Who We're Looking For

• Minimum 1 year of experience in any of the following: D2C e-commerce platforms (eg. Shopify), B2B coordination, or direct exposure to the garment industry.
• Basic knowledge of social media, setting up online ads, and digital coordination.
• Strong organizational and communication skills to manage day-to-day operations, marketing coordination, and photoshoots.
• A collaborative mindset and the ability to thrive in a fast-paced, factory-based environment.
• An eye for detail and a willingness to learn and grow with a growing brand.

Job Type: Full-time

Pay: Up to ₹540,000.00 per year

Schedule:

• Day shift

Experience:

• Branch Operations: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person