Branch Manager

Role & responsibilities

Develop and execute integrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue expense and service goals.

• Support the portfolio growth in the branch by identifying cross-sell opportunities ,deepening relationships and

increasing client acquisition, being an active participant as needed.

• Create a warm ,welcoming and friendly customer centric branch environment.
• Provide inspiration and leadership to the branch staff daily through one on one coaching, morning huddles and end of day meetings.
• Ensure effective lobby and line management to deliver exceptional customer service .
• Plan, organise and coordinate daily sales, service and operations management processes.
• Create a strong sales and service culture, fostering an environment in which all the branch employees work together to achieve all business goals.
• Ensure that the branch sales/service supports the overall corporate objective to provide superior service and

participate in selling bank products and providing excellent customer service.

• Ensure that the branch meets all regulatory compliance standards and follows all operating policies and procedures.
• Direct branch business development through outside calls , in-branch selling, telemarketing, branch campaigns and

targeted direct mailing.

• Ensure expansion of customer relationships through branch cross-selling activities.
• Excellent track record of guiding customers to help them attain their financial goals by effectively managing their assets such as Fixed Deposit, Mutual Funds, Insurance and Loans.
• Ensure of achivement of Personal loan, Home loan, Loan against property, SME/SEL targets of the branch.
• Handling of audit issues of sanctioned personal loan cases at branch,
• Recovery of overdue & NPA cases of personal loan cases.
• Looking into entire branch process and audit for the branch.
• Responsible for Branch profitability