Branch Manager

Roles &Responsibilities:

1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets

2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis

3. Responsible for margin management

4. Explore new markets to penetrate & achieve the benchmarked conversion ratio

5. Responsible for smooth on-boarding of customers and conduct seamless operations

6. Responsible for high accuracy and setting excellent customer service standards

7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.

8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis

9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines

10. Maintain effective co-ordination between the customer and the branch service delivery team

11. Responsible to report the actual daily position to dealing room

12. Be a team player and ensure a cohesive working

13. Relationship management with the customers for a long term mutually beneficial business association

14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

15. Analyzing the CRM data and refining / sharpening the approach of the team

16. Giving inputs to the Digital Marketing team about customer trends and preferences

Supervisory Responsibilities:

1. In case of a Manager / Senior Manager In addition to the responsibilities listed above, they will be responsible to lead a team

2. Be accountable to manage a shift in case of an Airport counter

3. Supervise & guide the team members on overall branch operations, accuracy and timely deliveries

4. Train the team on sales & operational techniques

5. Review the team performance on a periodic basis.

6. Lead and motivate the team to perform their tasks efficiently

7. Drive 100% regulatory and statutory compliance

8. Ensure the team is abreast of the regulatory and compliance changes and the team participates in the online tests and pass it.

1. Achieve planned sales for the Airport, B2C and B2B on a monthly / quarterly / annual basis

2. Achieve net revenue on an annual basis

3. High level of Service Quality

4. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines