Branch Manager

Job Description

Job Role Profitability Management - Maintaining & optimizing profitability for the branch Target setting & management Monitoring branch targets in numbers & volume Portfolio quality management - through superior underwriting, working closely with collections Cost management managing all branch operating costs including cost of acquisition, operations etc. People management Motivating team, handling HR & administration function of the branch Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issue. Key Responsibilities: Business: • Achieve contributed value targets set for the branch • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds • Provide superior customer experience • Manage TATs on credit & processing • Minimize pre & post disbursal discrepancies Monitoring Performance: • Monitoring Branch performance in terms of key drivers i.e. Contributed Value.Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience • Monitor individual performance of each employee, continuously work to maximize productivity People Management: • Motivate and develop branch team • Drive branch team to excel. • Manage and mentor the team and keep attrition of branch staff low • Conduct regular meeting with branch staff • Provide open and honest feedback and ask for feedback.