BRANCH INCHARGE

• Responsible to support and develop a strong team of Express Courier in a manner that supports our goal of being Company of Choice
• Ensure effective cost management by leading negotiations with Co-loaders/ Vendors
• Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales visit clients or prospective clients
• Directs budget preparation for Branch/Territory location; Setting, evaluating, and meeting and/or exceeding performance targets.
• Ensure effective customer service through a process oriented approach that delivers reliable and consistent service.
• Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with Truck Vendors/Co-loaders
• Manages the business processes used to ensures the accuracy of reaching invoices to Customers, always monitor Customer Experience and if challenges must be addressed reporting manager as well Corporate office
• Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established ICL -SBM corporate policies, procedures, and standards in accordance with government regulations.
• Responsible for hiring, Quality Employment Necessary Requirement at Branch levels like Assistant, Executive, Sr. Executives
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Manage Counter sales improvement programs and Ensure the station is running smoothly and efficiently, Manage staff directly and indirectly.
• Vigilance on Malpractices

Qualifications and Skills

• 2-4 years of sales & operations experience
• Minimum Qualification: Bachelor's
• Excellent written and verbal language skills in English
• Good negotiation and communication skills are a must
• Self-motivated, independent and confident

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• TOTAL: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person