Branch In-Charge

Job Description

Role & responsibilities • Profitability Management - Maintaining &optimizing profitability for the branch• Target setting & management Monitoring branchtargets in numbers & volumes• Portfolio quality management - through superiorunderwriting, working closely with collections• Cost management managing all branch operatingcosts including cost of acquisition, operations etc.• People management Motivating team, handling HR& administration function of the branchCustomer experiencemanagement - Ensuring superior customer experience and handling customerservice in terms of collections, pre closures & service issues Business•Achieve contributed value targets set for the branch•Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds•Provide superior customer experience•Manage TAT’s on credit & processing•Minimize pre & post disbursal discrepanciesMonitoring Performance•Monitoring Branch performance in terms of key drivers i.e.•Contributed Value.Volumes / Profitability / Expenses / Losses•Employee Retention•Employee Productivity•Customer experience•Monitor individual performance of each employee, continuously work to maximize productivityPeople Management•Motivate and develop branch team•Drive branch team to excel.•Manage and mentor the team and keep attrition of branch staff low•Conduct regular meeting with branch staff•Provide open and honest feedback and ask for feedback. Preferred candidate profile •7-8 Years experience •Ability to plan & execute •Strong inter-personal skills and leadership ability, •Ability to create professional work culture that encourages enthusiasm and team spirit