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7.0 - 8.0 years
6 - 11 Lacs
Mumbai
Work from Office
Role: Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base. Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements. Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls. Resolves client queries for the managed book within the specified TAT Ensures high levels of customer service orientation and application of bank policy Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Maintains complete relationship record for assigned customer accounts Endure adherence to all bank and regulatory Processes at all times. Job Requirement: Aptitude to deliver high quality customer service by using organization and interpersonal skills. NISM/IRDA/AMFI if any can be strongly preferred. Fluent in communication skills, presentable and a quick grasping power. Decision making skills with good sense of ownership-understanding the client requirements Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management. Banking/NBFC will be preferred with good portfolio management. Experienceminimum 7-8 years of experience in relationship and portfolio management. Graduation Qualification in any stream/ MBA preferred
Posted 3 weeks ago
3.0 - 4.0 years
2 - 4 Lacs
Ambala
Work from Office
Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Bhiwadi
Work from Office
JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 3 weeks ago
6.0 - 8.0 years
3 - 5 Lacs
Gurugram
Work from Office
Deputy Branch Manager Branch Banking Lead a team of Relationship Managers / Sr. Branch Relationship Managers. Ensuring the sales of CASA, TPP and other asset products through Relationship Managers / Sr. Branch Relationship Managers. Driving customer coverage and Ensuring customer engagement & Retention. Drive productivity through the team assigned Desired Candidate Profile High energy and drive with a Blend of Sales and Service. Ability to manage and motivate front office staff. Customer First attitude. Graduate6 8 years of experience. Post Graduate4 - 6 years of experience. Should be Persuasive with excellent interpersonal skills.
Posted 3 weeks ago
3.0 - 4.0 years
2 - 4 Lacs
Ludhiana
Work from Office
Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.
Posted 3 weeks ago
2.0 - 6.0 years
2 - 4 Lacs
Thane
Work from Office
CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates
Posted 3 weeks ago
2.0 - 4.0 years
3 - 4 Lacs
Gorakhpur
Work from Office
Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role : Source merchantswho need POS/EDC terminals/Bharat QR (Merchant acquiring)in the local market Work with mapped branches and sales teams for lead generation and closure Meet customers, understands needs, negotiate on pricing, close AOFs Generate independent leads from references and close them proactively. Understanding of KYC, costing, pricing, subvention, etc Generate performance reports and identify gaps/opportunities and Drive topline revenue Retain clients by building relationship and growing portfolios Job Requirement : 2-4 years of experience in sales of POS business with a reputed bank or merchant acquirer Deep understanding of Merchant Acquiring business Proficient in MS Office (MS Word, Excel, Powerpoint) Understanding of acceptable KYC Written and verbal knowledge of English and the local language in the market Presentable and dynamic Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates
Posted 3 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Chandigarh
Work from Office
Job Name Premier Acquisition Manager Grade M2 (Deputy Manager) JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customers Having more than 1-2 year work experience
Posted 3 weeks ago
0.0 - 3.0 years
0 Lacs
barnala, punjab
On-site
The role of Associate Relationship Manager-Group in the Retail Banking-Rural Banking division under the function of Rural Sales is to deepen relationships with Rural Banking accounts and provide excellent service to customers. You will work closely with the Relationship Manager to identify potential customers, convert opportunities, and manage Joint Liability Groups effectively. Your responsibilities include mapping household needs, conducting end-user checks post loan disbursal, generating new revenue sources through cross-selling, and enhancing liabilities business in Rural markets. You will be expected to achieve sales targets, maintain high collections efficiency, ensure compliance with bank regulations, and contribute to the implementation of community development initiatives. Your main responsibilities will involve managing zoning activities, achieving loan booking targets, assessing client needs for cross-selling, generating leads for liabilities business, maintaining sales goals, ensuring accurate documentation, monitoring data entry processes, conducting field audits, and gathering market intelligence. You will also be required to recommend process improvements, support livelihood advancement programs, and participate in community development initiatives. The key success metrics for this role include meeting customer acquisition and cross-sell targets. To qualify for this position, you need a Bachelor's degree in any stream and 0-2 years of relevant branch banking experience.,
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be responsible for managing cash transactions in the Branch accurately with due diligence. It is important to ensure adherence to established procedures and guidelines, as well as service standards within the branch. Your role will involve handling Branch Banking, Cash Management, Banking Operations, Cross sales target Achievement, CASA value, and numbers.,
Posted 3 weeks ago
15.0 - 19.0 years
0 Lacs
noida, uttar pradesh
On-site
As a consulting business, customer relationships are the heart of growing our business. We are ambassadors at the customer site both to create the right relationship and trust from the customers and to deliver high quality projects, services and advices. Our skills and capabilities are Consulting's most important asset. We are seeking aspirational candidates who are interested in a career in Consulting to join our niche Banking Domain and Practice. The position will support Territory Heads, Delivery Managers, Portfolio and Project Managers and teams of talented, professional business and technology consultants in the delivery of business focused solutions for our clients using Oracle applications, tools, and technology. Utilizing sound product skills and experience, the successful applicant will work on value consulting, solutioning, transforming, and addressing complex business requirements into sound and optimal solutions to achieve successful outcomes for our customers, partners, associates, and drive towards client and customer reference ability. Longer term you will grow, with the help of extensive training and experience of the team around you, into a seasoned employee and become a Subject Matter expert in Business domain and/or Solution Architecture with full accountability and responsibility of the delivered solution for your own projects, programs, territory, larger region, and organization. **Job Responsibilities** - Partnering with and acting as a trusted advisor to stakeholders in both Consulting Sales and Delivery to assist in defining and delivering high-quality enterprise capable solutions. - Working closely with stakeholders to develop practical roadmaps to move the enterprise towards the future state vision, while taking into account business, technical, and delivery constraints. - Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, convergence, reduced risk, and/or improved business capabilities. - Participating in defining and operating the architecture governance process to ensure change initiatives align to the vision and roadmaps. - Working closely with Domain Architects across key initiatives and projects to apply architecture principles and standards, and develop reference architectures and design patterns. - Communicating the principles, standards, vision, and roadmaps to stakeholders and proactively addressing any questions/concerns identified. - Providing thought leadership on architectural or other topics, developing a forward-looking view of current and emerging technologies and their impact on the Enterprise Architecture. - Embedding Platform Thinking in everything. - Owning and enhancing workflows and processes, and delegates with clear accountabilities across the teams to meet objectives/outcomes. - Promoting an environment of learning and development. Understand and develop team members and others to achieve their professional growth. **Job Requirements** - Bachelor's Degree in Engineering, Computer Science, or equivalent; Master's degree in Business or Technology is an advantage. - Formal architecture certification (TOGAF or equivalent). - At least 15 years" experience in the IT industry, preferably in large, complex enterprises. - At least 7 years" experience in Enterprise Architecture in a large, complex, multi-location, multi-national environment. - Deep experience delivering mission-critical, enterprise-scale IT solutions in a heterogeneous technology environment. - Demonstrate deep domain expertise in Application Architecture in EAI, Microservices, and Cloud-native technologies. [Continued in the next message],
Posted 3 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Chennai
Work from Office
Job Title - Deputy Manager / Associate Manager-Acquisition (Current Account)/(Savings Account) Business Unit - Retail Banking Function -Branch Banking Opening Location - Adyar, Besant Nagar, Mylapore and Thuraipakkam. Job Purpose: The role entails direct customer interaction and is responsible for business acquisition of current accounts/Savings Accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. ** Freshers can also apply. Shortlisted candidates will get calls/email for interviews this Wednesday. Preferrable both Male & Female. Shortlisted profile will get call from HR.
Posted 3 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Mysuru
Work from Office
About The Role Sr. Business Executive - DSA Department Business Banking Asset Division-Business Loans Location All Number of Positions 52 Reporting Relationships No Position Grade E0 Job Role: This is an Independent role and candidate will manage a business of 40-75L PM (Unsecured Business Loans) Needs to have a good knowledge of Local market with a special focus on the Self-employed category. Must have experience in that Geography To understand clients business & provide appropriate products like Business loans, OD facilty Has to work closely with DSA"™s/do Tele calling/Branch Banking teams for new customer addition. To cross sell various products like Current Account/Savings account/Life Insurance and General Insurance To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. To be alert on competitive elements in the target segments (viz. other banks etc.) &Augment the presence and penetration of the Kotak brand in the target market Improve efficiency by monitoring accounts sourced, do top ups on existing loans when possible Job Requirements: Graduate / MBA Experience3-4 years in the local market, preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Should have good oral and written Communication skills. Job Knowledge- The candidate would need to handle Sales for a gamut of products like TL, OD,
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Godda, Gumla, Hazaribag
Work from Office
Openings for Banca sales -Maintain Good relationship with bank & sell the Life insurance -Handling walk in customers & leads provided by the bank -Business development for Life Insurance products Candidate can WhatsApp their CV at 8767546566 Required Candidate profile Any Graduate with minimum 1 year of Life Insurance sales experience in Banca/Bank channel/Broking channel/NBFC Channel/branch banking sales experience can apply Perks and benefits Incentives + allowances +Fast-track promotion
Posted 3 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Amritsar
Work from Office
About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Gwalior, Mohol, Indore
Work from Office
Openings for Banca sales -Maintain Good relationship with bank & sell the Life insurance -Handling walk in customers & leads provided by the bank -Business development for Life Insurance products Candidate can WhatsApp their CV at 8805901485 Required Candidate profile Any Graduate with minimum 1 year of Life Insurance sales experience in Banca/Bank channel/Broking channel/NBFC Channel/branch banking sales experience can apply Perks and benefits Incentives + allowances +Fast-track promotion
Posted 3 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted 3 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
South Goa, Panaji, Ratnagiri
Work from Office
Openings for Banca sales -Maintain Good relationship with bank & sell the Life insurance -Handling walk in customers & leads provided by the bank -Business development for Life Insurance products candidate can Apply/Refer their CV at 8767546566 Required Candidate profile Any Graduate with minimum 1 year of Life Insurance sales experience in Banca/Bank channel/Broking channel/NBFC Channel/branch banking sales experience can apply Perks and benefits Incentives + allowances +Fast-track promotion
Posted 3 weeks ago
1.0 - 6.0 years
2 - 6 Lacs
Hyderabad/Secunderabad, Chennai, Bengaluru
Work from Office
- Managing the life insurance sales through assigned Bank Branches. - Handling a team of on-roll managers. - Coordinating between Bank and company from Lead generation to policy conversion. Required Candidate profile Perks and Benefits • Unlimited Incentives for sales • 6 days working,1 Roster off Note • Need Min. 1 year of BFSI sales experience. For better reach you can share your CV @ Karan | 7861004785.
Posted 3 weeks ago
5.0 - 10.0 years
8 - 12 Lacs
Visakhapatnam
Work from Office
We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education. Responsibilities Identifying and assessing future and current training needs Drawing an overall or individualized training and development plan Responsible for training delivery for new hires, refreshers and any ad hoc training requests Partner with operational teams to ensure that refresher training needs are identified and delivered on time Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training Proactively communicate with client/business on daily operational matters relating to training Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation and all other relevant metrics Keep a strong governance around all training activities & showcase during reviews or governance meetings Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them Qualifications Overall 8 years of experience & at least 5 years of banking experience is must Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc. Good with Microsoft Office Strong with MIS reporting Client focused with excellent written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure Attention to detail & data driven approach Ability to plan, multi-task and manage time effectively
Posted 3 weeks ago
2.0 - 7.0 years
5 - 15 Lacs
Pune
Work from Office
Urgent | Hiring for Top Leading NBFC!!!! Hello.!! Piyush this side.!! Are you looking for job change, We have a job opening in NBFC!!! Job Title : Branch Manager -Branch Banking Location - Pune Experience : Minimum 3+Year Qualification - Graduation is must AGE-40 Budget 19 LPA Job Title : Relationship Manager Location - Pune |Mumbai Experience : Minimum 2+Year Qualification - Graduation is must CASA AGE-36 Budget 14-15 LPA *Plz Share references for the same piyush.bundela@skillventory.com 8770286381* https://www.linkedin.com/posts/piyush-singh-bundela-a470121b9_connections-branchabrrelationshipabrmanager-activity-7351123764169846784-Mgla?utm_source=share&utm_medium=member_desktop&rcm=ACoAADK5tFcBpmJdhkXrFq5a9zV3omUJ0XHx_Ck
Posted 3 weeks ago
8.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
This is an Internal document. Location Manager Corporate Salary Job ID Department RL Corporate Salary Location Bangalore, Position Grade M5/M6 Corporate Salary business vertical is a part of Retail Liabilities division of the Consumer Bank segment. The Kotak Salary Account program provides a comprehensive product suite to cater to the financial needs of the salaried individual. The segment offers to its customer the entire range of banking products available within the consumer bank and of course works closely across all businesses of the Kotak Group. The sales team primarily comprises of Account Managers, Key Account Managers, Corporate Relationship Managers Territory Managers & Location Managers. Will be responsible for location business targets for core, value & cross sell. Will have to work on defined Large Corporate Accounts for penetration and achieve business goals. Personally get involved in the acquisition of Sr Mgmt/Mid Mgmt accounts within an empaneled corporate Adhere to KYC / Quality and regulatory norms and approved processes as per company policy. Maintaining Cordial relations with internal / external Customer / departments. Drive team productivity and Sales Efficiencies. Ensure team is meeting SOP on monthly basis Should ensure corporate account profitability by maintaining salary upload percentage above 90% at all times Should be self starter / high on energy. Focussed to drive both volume & Value target for the location Good communication and analytical skills. Candidate should be confident / aggressive & team player. Passion for Corporate / senior level engagement Should be preferably post graduate 8 to 10 years of work experience of which atleast 5 years experience in Corporate Sales J o b R o l e Job RequirementsJ o b R o l e
Posted 3 weeks ago
3.0 - 4.0 years
2 - 4 Lacs
Jhajjar
Work from Office
Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.
Posted 3 weeks ago
7.0 - 8.0 years
7 - 11 Lacs
Vijayawada
Work from Office
Circle Manager - Government Business Department Retail Liabilities - Government Business Reporting Relationship Regional Manager - Government Business CM is expected to manage a set of KAM/DM and ensuring that the team is achieving the monthly targets. Must be handling in state head role (GB) in a leading bank Acquisition & servicing of Govt. clients in the field of Municipal Corporations, State Governments, Govt. PF Trusts, Embassies, Gram Panchayats, Govt. Boards & Development Authorities, Defence, Autonomous Bodies etc. Would be responsible for handling transaction & investment banking business like Payments, Collections, Fixed Deposits, FX, Electronic Transfers, Online Payment Gateway, Asset business & other banking & financial products to the Govt clients Create a rapport with the top management of all the clientele Generate leads for other banking products offered by the bank like assets, insurance, TPP etc. Visit clients regularly in the assigned territories, organize & attend client meetings, Product presentations. Maintain accurate records of client interactions & drive respective sales performance Work closely with the Branch Banking for ensuring efficient service to clients Relevant work experience of 7-8 yrs. and above, Must be handling a sizable GB CASA book in the existing bank Needs to have very strong Banking knowledge and should be well versed with the products, processes and systems of the bank. Knowledge of PFMS/SNA/CNA accounts Knowledge of state & central government schemes Good Network with state government officials. Through knowledge on CMS products Accuracy and analytical ability on MIS, Eye for details, Meticulous MBA/Post graduate preferred
Posted 3 weeks ago
2.0 - 6.0 years
2 - 4 Lacs
Hyderabad
Work from Office
CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates
Posted 3 weeks ago
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