BPO - Voice Process

You are a Fresher being sought for a BPO Voice Process role at Hemocean Outsourcing in Andheri. This full-time position caters to candidates with 0 to 1 year of work experience, emphasizing on the importance of possessing strong communication skills and a customer service orientation. Your primary qualifications should include excellent communication skills, problem-solving abilities, and a customer service orientation. Active listening with a keen attention to detail is essential for ensuring accurate communication. You must be able to work under pressure while maintaining composure in stressful situations. Effective time management skills are necessary to handle multiple tasks and meet deadlines promptly. Collaborating efficiently with colleagues and supervisors through teamwork is crucial. Additionally, your adaptability to varying work environments and client demands is highly valued. Your responsibilities will revolve around handling inbound and outbound calls with professionalism and courtesy. You will be expected to assist customers with their inquiries, providing them with accurate information. Resolving customer complaints and issues efficiently while ensuring customer satisfaction is paramount. You will also be responsible for documenting customer interactions, updating relevant information in the system, and adhering to company policies and procedures to maintain high service standards. Continuous self-improvement through feedback and self-initiated learning is encouraged, along with upholding the confidentiality of sensitive customer information. Join Hemocean Outsourcing and be a part of a dedicated team focused on providing top-notch training and placement services, connecting graduates with promising opportunities in the Staffing & Recruiting industry.,