11 Bpo Transition Jobs

Role & responsibilities T ransition Management Manage end-to-end transition processes, including transferring services and staff between locations or service providers, while ensuring service levels are maintained. Maintain budgets, project plans, and provide regular reporting to both customers and internal management. Deliver a proactive, high-quality, customer-focused service on a daily basis. Solution Design & Delivery Influence and shape transition solutions in collaboration with bid teams, solution analysts, and architects. Define project approach, scope, milestones, success criteria, deliverables, risks, and contingencies. Ensure quality assurance activities are embedded in all transit...

Job Title: General Manager / Vice President Business Development Department: Business Development Location: Bengaluru Reports To: CEO Key Responsibilities Identify and acquire new business opportunities in domestic and international BPO markets. Develop and execute strategies to expand Vindhyas client base across key sectors such as BFSI, Telecom, E-commerce, and Government projects. Lead end-to-end business development processes including prospecting, proposal creation, pricing, negotiation, and closure. Manage key client accounts to ensure sustained business growth and client satisfaction. Conduct consultative discussions with potential clients to understand their process challenges and de...

BPO Transition Strategy & Planning, Stakeholder Engagement & Mgmt. Process Evaluation & Optimization Risk Assessment & Mitigation Documentation, Reporting, Quality Assurance Ensuring seamless successful transitions & delivery of high-quality service Required Candidate profile *Bachelor's degree in Business Administration, Management, or a related field *Proven track record (2+ years) as Transition Manager within the BPO industry, *successful project execution.

Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas. They handle diverse issues and lead projects that contribute to the company's Manages a broad, complex portfolio of projects. Projects will have large teams and will be globally dispersed, both with IT and business employees. The projects and programs usually have global impact and have complex business and technical challenges. Defines program value proposition, work plan, resource needs, timeline and budget for global programs. Viewed internally as a project management expert. Monitors project performance in the Project Reporting System. Conducts PM Metrics and Practices Revi...

Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas. They handle diverse issues and lead projects that contribute to the company's Manages a broad, complex portfolio of projects. Projects will have large teams and will be globally dispersed, both with IT and business employees. The projects and programs usually have global impact and have complex business and technical challenges. Defines program value proposition, work plan, resource needs, timeline and budget for global programs. Viewed internally as a project management expert. Monitors project performance in the Project Reporting System. Conducts PM Metrics and Practices Revi...

Job Description Position: AVP Transition Leader Business Unit: BPO Contact Centers & Back Office Operations Location: Mumbai / Bangalore Experience: ~15 years in BPO industry Role Overview We are seeking an experienced Transition Leader at an AVP level to manage and deliver large-scale transitions across inbound, outbound, back-office, and customer service operations. The role requires hands-on expertise in transitioning processes across international and domestic geographies, with strong exposure to collections, BFSI, manufacturing, high-growth technology, retail, healthcare, and emerging industries. The candidate will be responsible for end-to-end transition managementfrom due diligence, s...

Role & responsibilities Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned • Be the customer's SPOC for all questions, decisions, actions and updates as applicable. • Support the project as the first escalation point for internal and customer issues. • Drive governance calls and meeti...

Role & responsibilities Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned • Be the customer's SPOC for all questions, decisions, actions and updates as applicable. • Support the project as the first escalation point for internal and customer issues. • Drive governance calls and meeti...

Role of Senior Manager - Responsible for delivering global transition projects and programs in the BPO domain, with a strong focus on risk management using Hexaware's in-house Transition Methodology along with preparing & presenting Transition solutions and plans during RFP/RFI stage. Job responsibilities - The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end-to-end management of transition projects with 400-500 FTE's span from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identi...

Would be part of the Transition team responsible for migration of business processes, for New & Existing Clients, Responsible for end to end management of transition projects from the inception phase till the project reaches stability post Go Live. Required Candidate profile 12 yrs exp in bpo with 2+ yrs of E2E Transition Exp in International & domestic Voice, back office process. Must have transition exp of projects from inception phase till the project reaches stability

Role & responsibilities Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction Manage active transitions as assigned • Be the customer's SPOC for all questions, decisions, actions and updates as applicable. • Support the project as the first escalation point for internal and customer issues. • Drive governance calls and meeti...