12 - 16 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Trainer for Domestic Customer Voice Support at our client's eCommerce company, you will play a crucial role in coaching and developing high-performing voice support teams. Your primary responsibilities will include conducting onboarding and process training for voice support agents, delivering sessions on soft skills and effective communication, monitoring trainee performance to identify gaps and provide constructive feedback, collaborating with teams to update training materials and track learning outcomes, as well as leading refresher trainings and supporting performance improvement plans. We are seeking a candidate with a minimum of 12 years of experience in training voice support or customer service teams, with a strong understanding of domestic voice process operations. Excellent communication and facilitation skills are essential for this role, along with proficiency in English, Telugu, and Hindi languages. The ideal candidate should be energetic, people-focused, and detail-oriented. If you are passionate about coaching and building high-performing voice support teams, and meet the qualifications mentioned above, we encourage you to apply now or refer someone who would be a great fit for this exciting opportunity.,

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