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BPO Team Leader - Operations

3 - 31 years

3 Lacs

Chamrajpet, Bengaluru/Bangalore

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

management regulations monitoring metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.

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