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Axis Services
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Bpo Executive

Bpo Executive

Axis Services

0 - 2 years

0 - 1 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

good communication typing speed non voice process bpo non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Data Entry & Management

Enter, update, and maintain accurate information in databases or systems.
Verify data for accuracy and completeness.
Manage confidential data securely.

Email & Chat Support

Handle customer queries and complaints through email or chat.
Provide product/service information.
Resolve issues by coordinating with relevant departments.

Ticketing & Issue Resolution

Manage customer service tickets.
Follow up on unresolved cases.
Escalate complex issues as needed.

Documentation & Reporting

Prepare reports, logs, and documentation.
Maintain accurate records of interactions and tasks.
Provide daily/weekly updates to team leads or supervisors.

Content Review & Moderation

Review user-generated content for violations of policies.
Approve, reject, or escalate flagged content.

Research & Analysis

Conduct internet-based research.
Analyse data and compile findings.
Support decision-making with insights.

Quality Control

Monitor work accuracy and consistency.
Identify errors and suggest improvements.
Follow standard operating procedures.

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