BPO Customer Care Collections Senior Rep

At NTT DATA, we believe in the power of having the right team to achieve remarkable outcomes. The dedication, honesty, and determination of our workforce play a crucial role in the expansion of our company, our market influence, and our capacity to assist our clients in outperforming their rivals. By recruiting top-notch individuals and supporting their professional and personal development, we are securing a promising future for both NTT DATA and our team members. Our Business Process Outsourcing (BPO) unit has been tackling clients" challenges for over three decades by implementing innovative processes and technologies that drive genuine transformation for businesses of all scales. Our comprehensive administrative solutions enhance operational efficiency, boost productivity, and optimize cash flow to ensure our clients" competitiveness and enhance customer satisfaction. As part of your responsibilities, you will: - Make outbound calls to insurance companies in the US to recover outstanding Accounts Receivables. - Address customer inquiries via phone or in writing to uphold service standards and ensure customer contentment. - Conduct quality assurance assessments on medical insurance claims. - Resolve basic queries using established guidelines. - Conduct routine investigations on customer concerns. - Acquire and sustain a thorough understanding of the healthcare insurance sector, as well as all services and processes managed by the team. The prerequisites for this role are: - Availability for regular shifts from Monday to Friday, either from 8:30 PM to 5:30 AM or 10:30 PM to 7:30 AM. - Possession of a high school diploma. - Experience of at least 1 year in utilizing Windows PC applications that involve keyboard usage, screen navigation, and learning new software tools. - Previous experience, ranging from 0 to 6 months, in customer-centric roles that require communication in English via writing or phone correspondence. - Exposure of 0 to 6 months in service-oriented positions where adherence to business regulations and making sound judgments based on variable scenarios was necessary. Please note: - Shift timings are subject to change based on client needs. - Employees may need to work overtime and weekends as per business demands. - All new hires must complete our Orientation/Process training sessions successfully and demonstrate their understanding of the content.,