BPO Chat/Voice Executive

Are you passionate about delivering excellent customer service? Do you have the drive to work in a fast-paced environment, helping customers from across the globe? If yes, we invite you to apply for the role of Customer Care Executive for our International and Domestic Voice and Non-Voice Process.

This is a fantastic opportunity to join a leading organization in Jaipur, where you’ll have the chance to work with an international client base and develop your skills in a rewarding career.

Key Responsibilities:

Voice Process: Handle inbound and outbound calls, providing exceptional customer support and resolving queries in real-time.
Non-Voice Process: Provide customer assistance through email, chat, and other written communication channels, ensuring clear and timely resolutions.Assist customers in troubleshooting issues, providing product information, and addressing complaints with professionalism.Manage customer accounts, ensure issue resolution, and escalate unresolved issues to the relevant departments.Ensure adherence to quality standards, meeting KPIs and performance metrics.Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.Deliver personalized service to each customer, ensuring their experience is positive and memorable.Skills & Qualifications:

Education: Minimum 12th grade or equivalent (Freshers welcome; previous experience is a plus).
Excellent verbal and written communication skills in English.Strong problem-solving abilities with a focus on customer satisfaction.Ability to work well under pressure and meet targets in a fast-paced environment.Prior experience in customer service, call center, BPO, or related fields is highly desirable.Comfortable working in a 24/7 international environment, including night shifts.Ability to multi-task and manage time effectively in a dynamic setting.Benefits:

Attractive salary package ranging from ₹27,000 to ₹35,000 per month for international process. And ₹16000 to ₹18000 for domestic process.
Performance-based incentives and rewards.Comprehensive healthcare benefits and insurance.Career growth opportunities with structured training and development programs.Friendly, supportive team environment.Paid leave, holidays, and other employee benefits.Convenient location in Jaipur with easy access to transportation.

Why Join Us?

Work with leading global brands and expand your knowledge and skills.
Be part of a dynamic team committed to customer satisfaction.Enjoy a positive work culture that encourages innovation and growth.Flexible shift options to suit your lifestyle.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person