booking executive

Job Title: Booking Executive

Location: Mumbai (Office-based)
Shifts:

• Morning (Early): 07:00 AM – 03:00 PM
• Mid-Day: 10:30 AM – 06:30 PM
• Afternoon/Evening: 02:00 PM – 10:00 PM

Reporting To: Operations Manager / Booking & Vendor Development Head

Job Purpose

To handle end-to-end booking operations in staggered shifts, ensuring 100% coverage during peak hours by coordinating between clients, vendors, and drivers for smooth duty deployment.

Key Responsibilities

• Booking Management
• Receive duty requests from officers/corporates.
• Check fleet/vendor availability and confirm assignments.
• Enter all bookings in the MIS system/booking register.
• Vendor & Driver Coordination
• Contact vendors to arrange cars as per requirement.
• Assign drivers, share duty details, and ensure reporting on time.
• Manage last-minute cancellations/replacements smoothly.
• Client/Officer Communication
• Share confirmed duty details (driver & vehicle info).
• Provide updates in case of delays/changes.
• Maintain professional communication for all queries.
• Documentation & Billing Support
• Ensure duty slips/logbooks are collected and verified.
• Share accurate duty records with billing/accounts team.
• Keep proof of duty confirmation for audit/compliance.
• Shift Handover
• Pass pending bookings, issues, and next-day duties to the next shift.
• Ensure smooth transition between overlapping shifts.

Shift-Wise Focus

• 7:00 AM – 3:00 PM:
• Manage peak morning duty deployments.
• Check previous night’s duty updates.
• Confirm early bookings and driver reporting.
• 10:30 AM – 6:30 PM:
• Handle mid-day bookings and vendor confirmations.
• Overlap with both morning & evening shifts for continuity.
• Follow up on client requirements for the next day.
• 2:00 PM – 10:00 PM:
• Manage evening deployments and urgent requests.
• Confirm next day’s morning duty line-up.
• Submit reports to billing/accounts team.

Skills & Qualifications

• 1–3 years’ experience in booking/operations/logistics.
• Strong communication (English, Hindi, Marathi).
• Basic computer & MIS knowledge (Excel, WhatsApp/email).
• Ability to multitask & work under pressure.

Job Type: Full-time