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5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Relationship Manager & Channel Sales Manager in the hospitality industry, you will play a crucial role in managing client relationships and channel sales operations. Your responsibilities will include nurturing key client accounts, developing sales channels, and maximizing occupancy and revenue. To excel in this dual-role position, you should have a deep understanding of hospitality operations, B2B partnerships, and distribution networks. In terms of relationship management, you will be expected to build and maintain strong relationships with corporate clients, travel agencies, tour operators, and other B2B partners. Serving as the primary point of contact for key accounts, you will ensure client satisfaction and loyalty by understanding their needs and recommending tailored hospitality solutions. Regular client visits, reviews, and follow-ups will be essential to drive repeat business, and you should be prepared to resolve client concerns promptly and professionally. When it comes to channel sales management, you will be responsible for developing and implementing strategies to grow revenue through various platforms like OTAs, DMCs, GDS, and other third-party booking platforms. Managing the onboarding, training, and performance of distribution partners and booking agents will be crucial. Monitoring channel performance, setting sales targets, and collaborating with marketing and revenue management teams to optimize pricing and promotions will also be part of your role. Additionally, identifying and securing new distribution partnerships in domestic and international markets will be essential for success. To qualify for this position, you should hold a Bachelor's degree in Hospitality, Business, Sales, or a related field, along with a minimum of 7 years of experience in hospitality sales, channel management, or relationship/account management. Proven experience in managing B2C relationships and hospitality distribution channels is required, as well as excellent interpersonal, negotiation, and communication skills. Familiarity with hospitality CRM tools, booking engines, and revenue management systems, as well as strong analytical and reporting skills, will be beneficial. Preferred skills include experience with hospitality technology platforms like SiteMinder, Sabre, Amadeus, or TravelClick, the ability to travel for client and partner meetings, trade shows, and industry events, and multilingual proficiency. This is a full-time, permanent position with benefits such as health insurance and Provident Fund, and the work location is in person.,

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