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Titanium Family
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Bodyshop Advisor

Bodyshop Advisor

Titanium Family

2 years

0 Lacs

ranchi jharkhand

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

customer service computer literacy microsoft office bachelor's degree in-person diploma communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Here’s a clear Job Description (JD) for Bodyshop Advisor for Titanium Mahindra Service – Kamre:

Job Title: Bodyshop Advisor

Location: Titanium Mahindra Service, Kamre
Department: Bodyshop
Experience Required: 2+ Years (Automobile Bodyshop preferred)
Salary: As per industry standards

Key Responsibilities:

Act as the first point of contact for bodyshop customers.
Greet customers, understand their repair/accident concerns, and accurately note job requirements.
Prepare and explain repair estimates, insurance claim formalities, and timelines.
Coordinate with insurance surveyors, workshop technicians, and parts department to ensure smooth workflow.
Provide updates to customers regarding job progress, cost approvals, and delivery schedule.
Ensure proper documentation of claims, repair orders, and invoices.
Maintain high levels of customer satisfaction by resolving queries and ensuring timely vehicle delivery.
Monitor bodyshop productivity and escalate issues to the Bodyshop Manager when required.

Key Skills & Competencies:

Strong knowledge of automobile bodyshop and accident repair process.
Good understanding of insurance claim procedures.
Excellent communication & customer handling skills.
Ability to multitask and coordinate between teams.
Computer literacy (MS Office, DMS/CRM knowledge preferred).

Qualifications:

Graduate / Diploma in Automobile or Mechanical Engineering preferred.
Minimum 2 years of relevant experience in Bodyshop operations or customer service in automobile industry.

Job Type: Full-time

Work Location: In person

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