0 years

3 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Customer Service & Communication

  • Greet customers and assess their vehicle damage needs.
  • Schedule appointments and provide accurate estimates for repair.
  • Communicate repair process, timelines, and updates to customers.
  • Handle customer inquiries, concerns, and complaints professionally.

Estimating & Insurance Coordination

  • Prepare detailed repair estimates using estimating software.
  • Work closely with insurance adjusters to obtain approvals.
  • Ensure proper documentation of all estimates and approvals.

Repair Process Management

  • Open repair orders, coordinate vehicle drop-off, and monitor repair progress.
  • Collaborate with technicians, parts department, and painters to ensure timely and quality repairs.
  • Perform quality checks and final walkarounds before vehicle delivery.

Administrative Duties

  • Maintain accurate records of repair orders, parts, and labor.
  • Process payments and handle billing to insurance companies or customers.
  • Follow up on parts orders and ensure timely delivery.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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Mahavir Motors Mercedes Benz logo
Mahavir Motors Mercedes Benz

Automotive

Gurgaon

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