Billing Team Lead - US Shift

Job Description

Billing Team Lead- US Shift Lead and manage a North America Client Service Billing team through the day-to-day billing operations, ensuring timely and accurate responses to clients related to all billing issues in all our brands. This includes processing complex orders, addressing client contract add-ons, amendments, and extensions Support billing team in resolving challenges Monitor unbilled revenue, ensuring timely follow-ups and escalations Foster client-centric customer service, promoting quick resolution & response time Conduct regular BAU audits and reviews of billing processes to identify areas for improvement and implement corrective actions Develop and maintain strong relationships with key stakeholders, including clients, branch managers, and FinOps teams Provide regular reports and updates to senior management on billing operations performance and key metrics. Identify and monitor key performance indicators (KPIs) to determine team effectiveness, addressing issues, and correcting Billing Specialists actions B nduct regular team meetings and one-on-one sessions to provide guidance, feedback, and professional development opportunities