Billing Operations Analyst

Role Overview:

As an Order to Cash Billing Analyst, you will work towards maintaining smooth day-to-day billing operations. You will also collaborate with the wider teams to achieve departmental goals. Build and maintain cross-functional alignment between financial needs, business requirements, and technical capabilities. The Billing Analyst responsibilities require a good level of technical expertise in order to be able to effectively work both with internal and external stakeholders and ensure that core operations are effectively performed and system and operational improvements are determined and achieved.

Role & responsibilities:

1. Stakeholder Management & Communication

• Effectively handle queries from key stakeholders (Product Billing, Tax, Accounting, O2C, Banking), ensuring strong relationships across all functions.
• Build and maintain cross-functional alignment between financial needs, business requirements, and technical capabilities.
  

2. Billing Operations & Issue Resolution

• Handle incoming tickets / requests via Zendesk or ServiceNow (SNOW) platforms.
• Ensure credit & debit note requests are processed on time, accurately, and thoroughly.
• Maintain smooth day-to-day billing operations.
• Maintain a high ticket resolution rate and ensure timely support to internal teams.
• Detect and correct errors in billing processes; resolve complex billing issues.
• Ensure billing accuracy by investigating errors, running reports, and executing business-critical SOX and non-SOX controls.
  

3. Process Improvement & Quality Assurance

• Analyze current billing processes to maintain and improve billing quality.
• Identify and drive opportunities for process optimization and automation.
  

4. Projects & Change Support

• Support the onboarding and implementation of new products and initiatives.
• Assist in implementing new change initiatives and system improvements.
• Contribute to ad hoc projects as required.
  

5. Team & Strategy Alignment

• Collaborate with the wider team to achieve departmental goals.
• Work effectively under pressure in a fast-paced, dynamic environment.

Qualifications:

• Strong Billing experience on SAP S4 HANA especially for EMEA region
• SQL proficiency is mandatory.
• Advance knowledge of Excel or Google Products
• Excellent communication skills with a customer-oriented mindset.
• Strong stakeholder management and cross-departmental relationship-building abilities.
• Team player with an open and collaborative attitude.
• Strong analytical mindset; data-driven and comfortable leveraging data for decisions.
• Demonstrates sound judgment when analyzing situations.
• Accurate, detail-oriented, and quality-focused.
• Strong organizational and prioritization skills.
• Able to self-organize and work independently with minimal supervision.
• Self-motivated with a positive and proactive approach
• Ability to execute, evaluate, and optimize operational processes.
• Capable of stepping back from day-to-day tasks to assess broader business impact.
• Comfortable working under pressure in a fast-paced and constantly evolving environment.