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2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Reservation Supervisor at JW Marriott, your primary responsibility will be to oversee the accuracy of room blocks, reservations, and group market codes. You will play a key role in communicating the company values and culture to new employees and implementing new reservations procedures. Handling reservation requests, changes, and cancellations via phone, fax, or mail will be part of your daily tasks. It will be crucial for you to identify guest reservation needs, determine appropriate room types, and explain guarantee, special rate, and cancellation policies to callers. Accommodating special requests, answering queries about property facilities/services, and following sales techniques to maximize revenue will be essential in this role. You will be required to input and access data in the reservation system, respond to challenges related to accommodating rooming requests, and ensure proper billing accounts set-up as per Accounting policies. Troubleshooting, resolving, and documenting guest issues and concerns will be another aspect of your role, and you may need to escalate or refer complex matters to the appropriate individual. In addition to your operational duties, you will assist in training, scheduling, counseling, and motivating employees. Serving as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process will be part of your supervisory responsibilities. Upholding company policies and procedures, maintaining a clean and professional appearance, protecting proprietary information, and providing excellent guest service are vital aspects of this role. Your positive attitude, clear communication skills, attention to detail, and ability to build positive relationships with others will contribute to your success. You should be able to handle physical tasks such as moving objects weighing up to 10 pounds without assistance. Your willingness to perform other reasonable job duties as requested by supervisors is expected. **Preferred Qualifications:** - **Education:** High school diploma or G.E.D. equivalent. - **Related Work Experience:** At least 2 years of relevant work experience. - **Supervisory Experience:** At least 1 year of supervisory experience. - **License or Certification:** None required. Marriott International is an equal opportunity employer that values diversity and promotes an inclusive, people-first culture. It upholds non-discrimination on any protected basis, ensuring fair treatment for all employees. As a JW Marriott associate, you will be part of a brand committed to empowering guests to enhance their well-being during travel, aiming to be the preeminent wellness brand in hospitality. The company encourages associates to embrace their well-being practices both on and off the property and seeks individuals who are passionate, active, optimistic, and adventurous. Join the JW Marriott global team, where you can do your best work, fulfill your purpose, and become the best version of yourself.,
Posted 15 hours ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
You will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes at Fairfield by Marriott Hyderabad Gachibowli. As a part of the Non-Management team, you will communicate company values and culture to new employees and review and implement new Reservations procedures. Your main tasks will include processing all reservation requests, changes, and cancellations received via phone, fax, or mail. You will need to identify guest reservation needs, determine appropriate room types, and verify the availability of room types and rates. Furthermore, you will be expected to explain guarantee, special rate, and cancellation policies to callers, accommodate and document special requests, and answer questions about property facilities/services and room accommodations. To maximize revenue, you will follow sales techniques and input and access data in the reservation system. In case of challenges with accommodating rooming requests, you will troubleshoot, resolve, and document guest issues and concerns, or escalate/refer them to the appropriate individual. Additionally, you will assist management in training, scheduling, counseling, motivating, and coaching employees. You will serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. It will be crucial to follow all company policies and procedures, maintain a clean and professional appearance, and protect company assets. You will welcome and acknowledge all guests according to company standards, anticipate and address guests" service needs, and thank guests with genuine appreciation. To qualify for this position, you should have a high school diploma or G.E.D. equivalent, along with at least 2 years of related work experience and 1 year of supervisory experience. No specific license or certification is required for this role. At Fairfield by Marriott, we are committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of our associates. We foster an inclusive environment where cultural diversity and individual experiences are appreciated. Our strength lies in the diverse mix of our associates" cultures, talents, and experiences. Non-discrimination based on any protected basis, including disability, veteran status, or other applicable laws, is a core value at Marriott International. Fairfield by Marriott guarantees a simple and satisfying stay at over 1,000 locations worldwide. Inspired by our Marriott family farm heritage, we deliver warm hospitality and a reliable experience at a great value. As a member of our team, you will be part of the Fairfield Guarantee commitment to ensuring every guest leaves the hotel satisfied. At Fairfield, you are invited to explore career opportunities that uphold our hotels and services to the highest standard. Joining Fairfield by Marriott means joining a portfolio of brands within Marriott International, where you can do your best work, find purpose, belong to a global team, and become the best version of yourself.,
Posted 4 weeks ago
1.0 - 5.0 years
0 Lacs
thrissur, kerala
On-site
As a Regional Collection Manager, you will be responsible for following up with Area Heads to manage the daily billing accounts of Group Loan and Micro Credit loans. Your role will involve utilizing your experience in Micro Credit or Group loan collection. This is a full-time position with a day shift schedule. The ideal candidate should have a total of 1 year of work experience, with at least 1 year in a management role. Proficiency in English is preferred for effective communication. Your work location will be in person, where you will play a crucial role in ensuring efficient collection processes and maintaining positive relationships with clients.,
Posted 1 month ago
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