Supervisor-Reservations

Role Overview: As a Reservations Associate at Fairfield by Marriott Chennai Mahindra World City, your primary responsibility is to oversee the accuracy of room blocks, reservations, and group market codes. You will be required to communicate company values and culture to new employees, review and implement new Reservations procedures, and process all reservation requests, changes, and cancellations received via phone, fax, or mail. Your role will involve identifying guest reservation needs, determining appropriate room types, verifying availability of room types and rates, and explaining guarantee, special rate, and cancellation policies to callers. Additionally, you will accommodate and document special requests, answer questions about property facilities/services, and follow sales techniques to maximize revenue. It is crucial to input and access data in the reservation system, respond to challenges in accommodating rooming requests, and set up proper billing accounts according to Accounting policies. Troubleshooting, resolving, and documenting guest issues and concerns or escalating/referring to the appropriate individual will also be part of your responsibilities. Key Responsibilities: - Oversee accuracy of room blocks, reservations, and group market codes - Communicate company values and culture to new employees - Review and implement new Reservations procedures - Process all reservation requests, changes, and cancellations received by phone, fax, or mail - Identify guest reservation needs and determine appropriate room type - Verify availability of room type and rate - Explain guarantee, special rate, and cancellation policies to callers - Accommodate and document special requests - Answer questions about property facilities/services and room accommodations - Follow sales techniques to maximize revenue - Input and access data in reservation system - Respond to any challenges found for accommodating rooming requests - Set up proper billing accounts according to Accounting policies - Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual Qualifications Required: - Education: High school diploma or G.E.D. equivalent - Related Work Experience: At least 2 years of related work experience - Supervisory Experience: At least 1 year of supervisory experience - License or Certification: None Additional Information: Fairfield by Marriott is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. The Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality at a great value. As a member of the team, you will deliver on the Fairfield Guarantee the commitment that every guest leaves the hotel satisfied. Join Fairfield by Marriott to explore career opportunities that hold hotels and the service provided to the highest standard within the Marriott International portfolio.,