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BCUS Process Advisor

BCUS Process Advisor

Barclays

0 years

0 Lacs

noida uttar pradesh india

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

conflict resolution digital and technology optimizing procedures customer service analyzing workflows risk management

Work Mode

On-site

Job Type

Full Time

Job Description

Embark on a transformative journey as BCUS Process Advisor at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Key Critical Skills Required For This Role Include

The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
Proven experience in Customer service role in voice or back office process.
Conflict resolution skills and the ability to handle difficult or emotional conversations.
Experience in analyzing workflows, optimizing procedures and delivering high quality service.
International voice experience would be an advantage.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.This role is based out of Noida.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

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Barclays

Financial Services

London

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BCUS Process Advisor