1180 Banking Process Jobs - Page 33

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, KAJAL- 8860800235 GRAD/UG/ FRESHER/ EXP PROCESS - TRAVEL/E-COMMERCE/BANKING/TELECOM SALARY MAX UPTO 35000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS BOTH SIDE CABS IMMEDIATE JOINERS

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Day shift Imediate joiners preferred Package - 3 LPA - 3.5 LPA HR Sangeeta 7693928266 Required Candidate profile 1 year of experience preferred in Email Excellent verbal and written communication Advance Excel knowledge is required. Excellent English communication required

FRESHERS HIRING (FINANCE DOMAIN ONLY) B.COM,BBA,BA,BSC 2023,24 Paaout with Good Communication Immidiate joiner only

Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Provide feedback to management for new or revised procedures as needed Walk the floor and be available to assist team members. Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi

Job Title: Contact Center Manager Inbound & Outbound (BFSI Sector) Department: Customer Experience /Telemarketing Reports To: Marketing and digital business Experience: 7+ (with minimum 2 years in a managerial role) Industry Preference: BFSI (Banking, NBFC, Insurance, Broking, Fintech) Job Summary: We are seeking a dynamic and experienced Contact Center Manager to lead our Inbound and Outbound Call Center Operations . The ideal candidate will have a strong background in managing high-performing teams, driving customer satisfaction, ensuring service-level adherence, and supporting sales, collections, and retention initiatives in the BFSI sector. There may be intercity travel also to manage 3rd party operations Key Responsibilities: 1. Team Leadership & Management Lead, train, and mentor a team of inbound and outbound contact center executives. Set performance targets (AHT, FCR, CSAT, conversion, etc.) and ensure they are met or exceeded. Monitor team productivity and create performance improvement plans where needed. Foster a customer-first, service-oriented culture across the team. 2. Inbound Contact Center Management Manage customer queries, complaints, and service requests related to loans, investments, insurance, or digital financial services. Ensure adherence to TAT and quality assurance standards. Collaborate with backend operations and IT teams for prompt resolution. 3. Outbound Campaign Management Oversee outbound campaigns for sales - direct conversions (loan products, cross sell Work closely with sales, and marketing teams to design and execute lead generation and cross-sell/up-sell campaigns. Analyze call data and improve contact strategies for better conversions. 4. Process Optimization & Reporting Identify process gaps and implement improvements to optimize efficiency. adhere to tools and CRM systems to track performance and customer journeys. Generate daily, weekly, and monthly MIS on team productivity, call quality, customer feedback, and campaign performance. 5. Compliance & Risk Ensure all activities are compliant with regulatory standards (RBI, SEBI etc.). Conduct regular training and audits to maintain quality and compliance standards. Handle escalations and sensitive customer issues with professionalism and discretion. Key Skills Required: Proven experience in managing contact center operations in BFSI domain. Strong people management and coaching skills. Excellent communication and conflict resolution skills. Hands-on experience with CRM, dialers, ticketing, and workforce management tools. Analytical mindset and familiarity with contact center KPIs. Preferred Qualifications: Graduate Language proficiency - English , Hindi and one local language any

-Build user centric products -Asses business requirement & understand the scope of work with stakeholders -Conceptualize solutions that are configurable, scalable, and adaptable -Define product features with detailed assessment of priority Required Candidate profile -Documenting the business requirements into process flows, workflows, & data flow diagrams for utilization by different teams for development -Define product features with detailed assessment

International voice process Need to resolve queries through calls related to banking Need excellent fluency in English 5 days working Rotational shifts Need 1 Year experience in International voice Contact- Pragati @ 9696837450 Ishita @ 9529411055

Process:- ICICI NPS (Retirement Plan) Candidate with good communication skills is required, Freshers or Min 6 months of BPO Experience is required, Graduate & HSC Candidates can apply. Salary:- 15000 to 25,000 Inhand(Depend on interview) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284

- Required Fresher/Experience - Min HSC pass out - salary 15000 to 25,000 Inhand (Depend on interview) - Basic Knowledge of computer - good communication skills Required Candidate profile Job Location: Virar West & Malad To schedule your interview send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284 Perks and benefits High Incentives and growth opportunities

Role & responsibilities: - Salary:- 12,000 To 18,000 Inhand + Incentives - Immediate Joining - Freshers & experience both can apply - Basic communication in Marathi, Hindi & English - Job Location: Viman Nagar Pune-411014 Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Gaurav :- 77964 27055

Key Responsibilities: - Handle customer inquiries and resolve issues efficiently. - Provide accurate information about banking products and services. - Process transactions and maintain customer records. - Ensure compliance with banking regulations and policies. - Deliver excellent customer service and enhance customer satisfaction. - Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience - Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences Requirements: - Minimum Bachelor's degree/ Graduation must - Prior experience in customer service or banking is preferred. - Strong communication and interpersonal skills. - Ability to handle customer queries and complaints effectively. - Basic computer skills. -24*7 shift and Day shift for female employee Benefits: - Transport facility (Odd hours) - Comprehensive training and development programs. - Opportunities for career growth and advancement and other employee benefits. - We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction. NOTE: Come for a walk-in interview along with your updated cv and passport size picture. Mention my name on the top of it HR SALONI LAKHWANI.

* Requirement:- - Fresher & Exp both can apply - Salary:- 14,500 Inhand - Good communication skills - qualification- HSC Pass - Language: Marathi & Hindi - Shift timing- 9:30-6:30 * Rounds of Interviews:- - HR round - Operations round Required Candidate profile Job Location: Majiwada, Thane-400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata: 8624868754 Perks and benefits * High Incentives and growth opportunities *

Urgent Openings in Private Banking Across Tamil Nadu! Private Bank Jobs | Immediate Joiners Preferred | Multiple Locations Across TN Eligibility Criteria: Graduates & Postgraduates (Any Stream) Freshers & Experienced Candidates Both Can Apply! Top Job Roles Hiring Now: Assistant Manager Deputy Manager Relationship Manager Personal Banker Branch Relationship Executive (BRE) Bank Officer Business Development Executive (BDE) Senior Executive Sales Officer (SO) Premium Acquisition Manager And many other exciting banking roles! Salary & Benefits: 18,000 to 45,000 per month Attractive Incentives Based on Monthly Performance Clear Growth Path in the Banking Sector Job Locations: Chennai | Coimbatore | Madurai | Trichy | Salem | Erode | Tirunelveli | Namakkal | Cuddalore | Villupuram | Pondicherry + Other Major Cities in Tamil Nadu How to Apply: Send your updated resume via WhatsApp to: 63858 30403 Subject Line: Private Banking NAUKRI Contact HR for Queries: Call/WhatsApp: Vishnupriya HR - 63858 30403 Timing: 9:30 AM to 5:30 PM (Monday to Saturday) Launch Your Banking Journey Today The Right Opportunity at the Right Time! Limited Openings Apply Early to Secure Your Spot!

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Payroll- Bank location: Thane /Noida Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Description :- Banking chat process Graduate Good typing ethics Minimum 6 months experience in email Both Graduate and undergraduate Salary :25k Ctc Female 6 - 8 Male 24/7 shift 6 days working, 1 day rotational off Immediate joining HR Khushi (9251684422) HR Varsha (9251684428)

Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of [your industry or product-specific knowledge Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, PRIYA - 8744857809 GRAD/UG/ FRESHER/ EXPERIENCE PROCESS - TRAVEL/E-COMMERCE/BANKING SALARY MAX UPTO 35000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS

Greetings!! We are looking for Senior Manager Quality in a Contact Centre services environment. The position is responsible for the overall Managing overall Quality Assurance. Primary Job Responsibilities: Identify and scope key process improvement opportunities within Banking Domain Customer Service / BPO Operations Voice, Chat, Back-office. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes). Preference to candidates who have supported, Banking domain, Credit cards, customer service processes in Process Excellence capacity Strong understanding of contact centers and multi-service channels Lean/ Six Sigma Black Belt Certification through a recognized, national organization Work closely with business leadership to implement and deliver process improvements within Customer Operation verticals to improve metrics, KPIs, process excellence, continuous improvement and digital automation Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management). Strong problem-solving, analytical and quantitative skills Demonstrated ability to guide and manage business change and transformation projects Ability to analyze qualitative and quantitative data and identifies opportunities for improvement of processes and customer experiences. Ability to verify and document current processes as part of gap and root cause analysis, identify gaps which impact business outcomes and CX metrics. Able to work within a team however be self-sufficient as an individual contributor in driving change within complex matrix working environments. Comfortable managing work that combines the use of data analysis, and business process improvement, with service design thinking. Knowledge and experience in understanding and identifying process gaps and opportunities for RPA and digital automation deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. Enhance process capability from the current base-line of key metrics through process improvement methodologies Analyze current operations to identify new project opportunities with financial and operational benefits. Determine key drivers to meet the business objectives. Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical Active participation in WBR/MBR/QBRs with internal stakeholder & clients Represent Process Excellence during client / internal review calls and present analysis/ insights/solutions/improvements Manages Client expectations and ensures Client satisfaction. Conduct diagnostic studies on the key business processes and implement a Process excellence framework in line with the business objectives Experience / knowledge in RPA, automation and digital operations preferred Present project analysis and findings to senior leadership to share insights, obtain approvals, and other requirements Strong knowledge and experience in Process Improvement Techniques/Certification Black Belt in Lean, Six Sigma and Digital transformation Capability to conduct workshops on Process Excellence Tools Techniques Experience in preparing Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business insights with recommendations Must be able to prioritize multiple projects, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environment Change leadership experience: willing to take risks, challenge the status quo and work under ambiguous circumstances Education and Essential Experience: Bachelors/Masters degree in any discipline from a reputed and recognized university Certified Black Belt in Lean and Six Sigma from a reputed certifying body, with an outlook to automate, digitize and simplify processes 12+ years working experience in Transactional Quality. 10+ years working experience in BPO/KPO/Contact Center/Banking Domain Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes. Application experience and skill (MS Excel, Visio, PowerPoint, Word; MINITAB, or other analysis tools) Exposure to Data analytics tools such as Power BI or other equivalent Proficient in using Microsoft Office applications, especially Microsoft Excel and PowerPoint Interested Candidate share the resume: 7042379178

Urgent Hiring For Customer service (Email) Experience - Min 1 year of Email drafting in BFSI domain or min. 2 yrs of Email exp in any domain Shift- Day shift 5 working days Immediate joiners preferred Package - 3 LPA -3.5 LPA HR Sangeeta 7693928266 Required Candidate profile 1 year of experience preferred in Email drafting in BFSI domain Or 2 yrs of Email exp in any domain Excellent English communication required

Roles& responsibilities: Analyze and execute the Business Banking. Credit rating process by understanding Standard Operating Procedures Adhere to all appropriate and agreed standardized processes and procedures Provide narrative in the English language to include proper grammar and sentence structure Review and keep up to date, and fully abide by the process operational and administrative procedures and ensure process compliance Acting as the Subject Matter Expert for the team Conducting & leading the training programs based on business needs Attending team meetings and customer calls to gather feedback and updates Job Requirements & eligibility Criteria: 1+ Years of experience in Banking BPO is preferred University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates. 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM Ability to communicate (oral/written) effectively in English to exchange information with our client. If interested please walk - in to the location on below date NTT Data services, 5th Block 4th Floor, DLF IT park, Ramapuram, Chennai Date - 3rd June 2025

Qualification :HSC or graduate will work Exp :Freshers or experience both are welcome Shift > 9:30 to 6:30 fixed shift, Sunday fixed off Salary up to 25k ctc

Greetings from THE JOB FACTORY !! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of banking processes. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. - Record Keeping: Maintain accurate records of customer interactions and transactions. - Compliance: Adhere to company policies, procedures, and regulatory requirements related to international banking. - Team Collaboration: Work closely with team members to ensure high levels of customer satisfaction. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: min 3 years experience in a customer service role, preferably in banking or BPO. - Skills: - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in ****DO REFER YOUR FRIEND'S****

Greeting From The Job Factory....! Golden opportunity for freshers and experience Fresher salary upto 5 LPA For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Excellent communication is Required !!! Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

Job description We are Hiring for Financial US Customer Support Role & responsibilities : Answering Customer Inquiries: Responding to customer questions about products, services, orders, and company policies in a timely and accurate manner. Troubleshooting and Issue Resolution:Identifying and resolving customer issues, including technical problems, and escalating complex issues to appropriate departments. Providing Product Information:Offering detailed information about products and services, explaining features and benefits, and answering technical questions. Handling Complaints :Listening to customer complaints, empathizing with their concerns, and taking appropriate action to resolve them effectively. Processing Orders and Transactions: Handling order placement, processing payments, and managing returns, refunds, and exchanges. Preferred candidate profile : Min 1 year of International Voice Exp. is mandatory Must be flexible to work in US Shift Graduation Mandatory (Finance Graduate) Excellent Communication Required Perks and benefits 5 Days working Both Sides Cab To apply share your cv at sophiya.massey@careernet.in or call/ whatsapp @Sophiya on 7042266439