Banking Operations Associate

You are a Graduate with a minimum of 1.6 - 5 years of work experience in an international BPO Banking process. You must have an excellent understanding or be an SME in KYC/AML/CDD experience. Being flexible to work in night shifts is mandatory. Your oral and communication skills in English should be excellent. You should have a strong understanding of KYC/AML concepts and processes. It is crucial to maintain the necessary SLAs and report regularly to the team manager. You should be able to anticipate problems and know when to deviate from standard practices. Seeking assistance to resolve complex issues with the help of process knowledge is essential. Adhering to project requirements and department objectives is part of your responsibilities. You are expected to follow technical protocols and general procedures guided by department objectives. Effective communication to coordinate job-specific information and collaborate with team members is key. Participating in training programs based on business needs is mandatory. Attending team meetings or customer calls may be required. Performing Quality Audits based on process requirements is also part of your role.,