Bank Follow Up Officer (Retail)

Job Description: As a Transaction Monitoring Officer, you will be responsible for monitoring retail transactions, such as deposits, withdrawals, fund transfers, and related activities. You will need to identify any discrepancies or potential issues in transactions and take proactive measures to address them promptly. Key Responsibilities: - Monitor retail transactions and identify discrepancies - Communicate with customers to provide updates and address concerns - Maintain accurate records of transactions and customer interactions - Collaborate with internal departments to resolve issues and streamline processes - Develop follow-up procedures to track and resolve outstanding issues - Conduct audits on retail transactions to ensure accuracy and compliance - Build and maintain positive relationships with customers Qualifications Required: - Bachelor's degree preferred - 1 year of total work experience preferred - 1 year of experience as a Bank follow up officer preferred - Proficiency in English (Note: Additional details about the company were not provided in the job description),