Backoffice Customer Service Associate

As a Back-Office Customer Service Associate at McGraw Hill in Noida, your role will be crucial in supporting and enhancing the customer experience for the US business. You will be part of a successful and customer-centric operational team dedicated to unlocking the potential of each learner at every stage of life. - Process physical return/refunds, maintain accounts, manage orders, and provision digital licenses into proper accounts - Utilize Salesforce and Oracle systems to organize and process digital images, review error messages, create accounts, trigger notifications, update contracts, and analyze orders - Perform quality reviews of new orders, identify errors, resolve issues, and report trends to leadership - Minimum of 1 year experience in a contact center, operations, back-office, or US customer service environment - Proficiency in Microsoft Office - Knowledge of Salesforce, Oracle, or Smartsheet is advantageous - Bachelor's degree in a related field or equivalent experience - Experience in a publishing company is a plus At McGraw Hill, the culture is unique due to its people who are great leaders, caring, open to opposing viewpoints, and focused on customers and solutions. The working environment is described as flexible, collaborative, and inclusive, where all ideas are welcomed. The company values its employees and provides competitive salary, one-time meal, free transport, achievable bonus, and opportunities for growth and development.,