As a member of the Human Resources team at McGraw Hill LLC., located in Noida, India, you will play a crucial role in managing timekeeping compliance and collaborating with vendors and internal cross-functional groups. Your responsibilities will include ensuring compliance with country regulations, utilizing your knowledge of Workday, demonstrating proficiency in MS Excel, and showcasing advanced problem-solving abilities. Attention to detail and a solution-oriented mindset are key attributes required for this position. At McGraw Hill, the work you engage in will have a significant impact on the future of education. By contributing to the design of educational content, you will be part of a collective effort that shapes the learning landscape. If you thrive in an international setting, possess adaptability, and are driven to make a meaningful difference, we are eager to explore the possibilities with you. McGraw Hill utilizes an automated employment decision tool (AEDT) to streamline the screening process. This tool recommends candidates based on their skills and relevant job data. If you prefer an alternative screening method, you have the option to opt-out during the application process. Join us at McGraw Hill and be part of a team dedicated to creating impactful educational solutions that empower learners worldwide.,
As a Back-Office Customer Service Associate at McGraw Hill in Noida, your role will be crucial in supporting and enhancing the customer experience for the US business. You will be part of a successful and customer-centric operational team dedicated to unlocking the potential of each learner at every stage of life. - Process physical return/refunds, maintain accounts, manage orders, and provision digital licenses into proper accounts - Utilize Salesforce and Oracle systems to organize and process digital images, review error messages, create accounts, trigger notifications, update contracts, and analyze orders - Perform quality reviews of new orders, identify errors, resolve issues, and report trends to leadership - Minimum of 1 year experience in a contact center, operations, back-office, or US customer service environment - Proficiency in Microsoft Office - Knowledge of Salesforce, Oracle, or Smartsheet is advantageous - Bachelor's degree in a related field or equivalent experience - Experience in a publishing company is a plus At McGraw Hill, the culture is unique due to its people who are great leaders, caring, open to opposing viewpoints, and focused on customers and solutions. The working environment is described as flexible, collaborative, and inclusive, where all ideas are welcomed. The company values its employees and provides competitive salary, one-time meal, free transport, achievable bonus, and opportunities for growth and development.,