Backend Operation Manager

As an Assistant Manager in Backend Service Operations with 5 to 6 years of experience, your primary responsibility will be handling customer and engineer queries. You will be required to draft professional emails to customers, engineers, and internal teams, ensuring timely responses and follow-ups to inquiries. Additionally, you will create formal letters, reports, and other written communications related to services, billing, and project updates. Your role will involve data management tasks on a monthly basis, including organizing and maintaining data related to projects, customer service, and operational processes. You will also be responsible for preparing reports or summaries for internal stakeholders. Inventory management will be part of your responsibilities, involving checking the inventory data maintained by the Service Coordinator. Monitoring and controlling projects will be a crucial aspect of your job. This includes tracking the progress of ongoing projects, ensuring adherence to project timelines and budgets, and monitoring the quality of deliverables while troubleshooting any arising issues. Formalizing Statements of Work (SOW) for service contracts or projects will be another key task. You will draft and formalize SOW documents and collaborate with sales or engineering teams to align the SOW with customer requirements and project scope. Your duties will also include managing billing data in line with the purchase order cycle, ensuring accuracy in invoicing and compliance with agreed terms with customers. This is a full-time position with benefits such as health insurance and Provident Fund. The work schedule is during day shifts, and the work location is in person at Noida sector 138.,