Backend Executive

Job Description

Job Title: Backend Executive Location: Sector 8, IMT Manesar, Gurugram Experience Required: 2 to 4 years in Backend Operations Salary Range: ₹25,000 to ₹35,000 per month (based on experience) Working Days: 6 Days a Week Saturday: Work from Home Cab Facility: Both Side Cab Provided Gender: Male & Female both can apply Process: Backend Operations + Customer Calling --- Job Overview: We are looking for a proactive and efficient Backend Executive to join our growing operations team. This role combines backend responsibilities with customer communication, making it ideal for someone who is organized, communicative, and ready to manage coordination tasks with precision and professionalism. --- Key Responsibilities: Act as a point of contact for customer queries via email and phone. Manage incoming requests and provide timely solutions and support through backend operations. Coordinate and schedule engineer visits to customer sites. Follow up with customers to ensure site readiness prior to engineer deployment. Liaise with field engineers to understand and address any installation-related challenges. Ensure equipment is installed at the customer's location within the defined Turn-Around-Time (TAT). Maintain and update records, reports, and logs related to customer service and site visits. Ensure accurate documentation and communication flow across departments. --- What You Must Have: Strong written and verbal communication skills in both English and Hindi. Proficiency in Microsoft Office (Excel, Word, Outlook, etc.). Sound knowledge and comfort in working with computers and backend tools. Good organizational and time management abilities. Strong decision-making and problem-solving capabilities. High level of integrity, ownership, and commitment to customer satisfaction. Ability to multitask and work under pressure. Willingness to work in a flexible schedule if required. INTERESTED CAN SHARE THEIR RESUME ON WHATSAPP - 9971950200 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Backend: 3 years (Required) Back Office: 3 years (Required) Calling: 2 years (Required) Office management: 3 years (Required) Backend Operations: 3 years (Required) Language: Fluent English (Required) Work Location: In person