Back Office Process

The main objective of the Customer Service Representatives (CSR) is to efficiently provide high-quality and accurate resolutions to Customers under stipulated policies and procedures by offering support and answering inquiries via Chat and Email. Role and Main Responsibilities: - Provide Customer service. - Answer incoming Chats and Emails. - Contact Customers, vendors, partners, or any other party when required. - Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly. - Meet established individual and team performance targets, including Customer service, productivity, quality standards, and any other criteria deemed necessary by the business. - Maintain adequate proficiency in Products and platforms supported. - Read and ensure understanding of new or actualized policies, procedures, and Products. - Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends. - Keep account information confidential, protect it from unauthorized use, and ensure it remains in the account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited). Preferred Candidate Profile: - Both Fresher and Experienced candidates can apply (Experience up to 2 years). - Graduates can only apply. - Excellent communication skills. - Willingness to work in rotational shifts and have rotational week offs. Perks and Benefits: - Pick and Drop facilities. - Medicare Facility (free online consultation with Doc).,