Back Office Executive

Job Summary:

The Back Office Assistant at the E-Seva Kendra is responsible for handling documentation, data entry, and administrative tasks related to the delivery of citizen-centric services. The role involves processing applications, maintaining records, coordinating with government portals, and ensuring the smooth functioning of backend operations.

Key Responsibilities:

• Handle data entry of citizen details into government portals (e.g., Aadhaar, PAN, birth/death certificates, income/caste/residence certificates).
• Verify documents submitted by citizens and ensure proper filing and storage.
• Coordinate with front-desk staff to ensure timely processing of service requests.
• Maintain digital and physical records of applications and transactions.
• Assist in printing, scanning, and uploading of necessary documents.
• Track application status and provide backend support to respond to citizen inquiries.
• Generate receipts, acknowledgment slips, and reports as needed.
• Maintain cleanliness and orderliness of records, files, and digital storage systems.
• Ensure confidentiality and integrity of citizen data.
• Assist in internal coordination with government departments or service portals for issue resolution.
• Support during camps, drives, or special registration days.

Qualifications and Skills:

• Minimum qualification Graduation preferred.
• Proficient in using computers and internet-based applications.
• Familiarity with government service portals (e.g., MeeSeva, CSC, UIDAI, DigiLocker, etc.).
• Good typing speed in English and local language (if applicable).
• Strong attention to detail and accuracy.
• Basic communication and interpersonal skills.
• Ability to handle sensitive data with integrity.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person