Back Office Executive

About Us

A leading IT infrastructure and technology solutions service provider specializing in business email solutions, network solutions, backup solutions, VPN solutions, data centre management, disaster recovery, network connection management, server virtualization, and email service management are looking for a TeleCaller who will be responsible for making outbound and receiving inbound calls to generate leads and understand client requirements. This role requires excellent communication skills, a professional demeanor, and the ability to effectively convey information about our IT solutions.

Responsibilities:

• Inbound and Outbound Calling: Conduct cold calls to potential clients to introduce services and generate leads.
• Requirement Understanding: Accurately understand and document client requirements and needs.
• Basic English Communication: Communicate clearly and effectively in basic English, both verbally and in written form.
• Social Media Account Postings: Manage and update social media accounts with relevant content.
• Maintain accurate records of calls and interactions.
• Follow up with potential clients to nurture leads.
• Provide information about our IT solutions and services.
• Meet daily and weekly call targets.
• Accurate and timely input of data into company databases, CRM systems, and Excel file.
• Scheduling appointments, meetings, and managing calendars for team members or management.
• Responding to customer inquiries received via email or chat in a professional and timely manner.

Qualifications:

· Excellent verbal communication skills.

· Basic understanding of IT services is a plus.

· Ability to understand and articulate client needs.

· Proficiency in basic computer applications.

· Ability to work independently and as part of a team.

· Strong organizational and time-management skills.

· Decent English speaking skills & proficient in Marathi, Hindi communication.

Work Details:

· Working Days: Monday to Saturday.

· Working Hours: 9:30 AM to 6:00 PM.

· Leaves: 2 paid leaves per month.

· Probation Period: 3 months.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

• Morning shift

Application Question(s):

• What is your current location?
• What is your notice period?
• What is your current salary?

Work Location: In person