Back Office cum Customer Care Executive

We are India's largest Picture Framing company with World-class Picture Framing Machines, Raw Materials & Technology. Over 20 years of Expertise in the Picture Framing Industry. State of Art facility to produce International Standard Photo Frames, & Frames Art & Mirror Frames using World-class machines mostly from Europe & USA. Expertise goes beyond frame manufacturing to Training of Framing & upkeep of framed art for Museums & Institutions. Over 20 renowned Global Partners represented in India exclusively for their Machines & Consumables. Having branches in Kolkata, Mumbai, New Delhi, Bangalore and Hyderabad.

Job Overview:

We are seeking dynamic and motivated Customer Care Professional to join our team. The ideal candidate will be responsible for identifying business opportunities, building customer relationships, and driving sales growth. This is an excellent opportunity for freshers or early-career professionals to grow within a thriving organization.

Key Responsibilities:

· Handle inquiries from distributors, B2B clients, and customers efficiently.

· Follow up with clients to nurture relationships and ensure customer satisfaction.

· Manage international client communications and oversee order processing.

· Maintain and update feedback, order details, and sales data using MS Excel and sales applications.

· Provide clients with necessary information via email in a timely manner.

· Forward incoming calls to the appropriate team members for resolution.

· Conduct market research to analyse competitor pricing and product trends.

· Coordinate with clients regarding pending payments and ensure timely follow-ups.

· Address customer queries through phone calls, emails, and chats to provide quick and effective solutions.

Required Skills & Qualifications:

• Bachelors degree in any discipline
• Strong English communication skills
• Strong expertise in MS Office. (Advance Excel, Google Sheet, PowerPoint)

Work Experience: Min 1 year in Calling and client communication.

Job Type: Full-time

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Fluent English, Hindi (Required)

Work Location: In person