Back Office Assistant

Job Title: Diamond Order Processing Executive (Night Shift – USA Operations)

Location: Surat, Gujarat
Shift Timing:

• Monday to Friday: 7:00 PM to 4:00 AM
• Saturday: 2:00 PM to 6:00 PM

About the Role:

We are looking for a dedicated and detail-oriented Diamond Order Processing Executive to join our night shift team. The selected candidate will work closely with our USA office, managing order processes, vendor coordination, and client communications efficiently and accurately.

Key Responsibilities:

• Process diamond orders and coordinate with both vendors and clients.
• Handle email communication with international clients (primarily USA).
• Enter and update order information in the ERP system.
• Ensure timely follow-up with clients to confirm order details, updates, and delivery schedules.
• Maintain accurate documentation and transaction records.
• Collaborate with internal teams to ensure smooth workflow and timely dispatches.

Requirements:

• Good command of English (written and verbal) — must be comfortable communicating via email.
• Basic understanding of business correspondence and client communication.
• Knowledge of ERP or data entry software preferred (training will be provided).
• Attention to detail, accuracy, and ability to work independently during night shifts.
• Prior experience in diamond industry operations will be an added advantage.

Schedule:

• Night Shift: Monday to Friday, 7 PM – 4 AM
• Saturday: 2 PM – 6 PM

Why Join Us:

• Opportunity to work with international clients and a reputed USA office.
• Professional and supportive work environment.
• Long-term career growth for reliable and hardworking team members.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Application Question(s):

• Work in Night Shift

Work Location: In person