Job
Description
As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. Bp's Customers & Products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of the business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the Customers & Products BTC! The role supports the execution of Castrol Leadership Team strategies and ensures alignment with strategic delivery timelines and quality standards. Intellectual property management remains with Castrol leadership team. This role will develop a team which provides operational support and coordination for the global customer-focused digital enablement portfolio, focusing on Direct customer, Global marine and energy, Industrial, Distributors, and Sales personas, to enable a customer-focused, efficient, and growth-oriented Castrol business. Developing strategic views on the ecosystem of products against key personas in the Customer space, and providing vision and products to the Digital Decision Forum to provide recommendations for the PUs for the tools to drive business growth is a key responsibility. Working in partnership with Technology to prioritize, co-develop, and deploy solutions in customer & consumer areas globally is another important aspect of the role. Collaborating closely with Castrol PUs to develop use cases, providing mentorship, and assurance for PU led digital initiatives is also a critical part of the position. Coordinating the implementation of digital solutions across customer-facing platforms under the direction of the Head of Castrol Digital Enablement is essential. Understanding bp guidelines, financial frameworks, and processes to recommend the right approach for delivering the required solutions is also a key responsibility. Supervising both external and internal digital environments, specifically new technologies, trends, and applications is crucial. Building and developing a strong digital transformation team which can drive continuous improvement/optimization is a significant aspect of the role. Working with Talent & Learning to lead a capability plan needed to advocate digital culture within Castrol is also a part of the responsibilities. The ideal candidate for this role should have extensive first-hand experience of large-scale digital transformation in B2B sectors with deep knowledge of commercialization of new technologies in the consumer goods or retail industry. Sales, marketing, and ops experience are must-have qualifications along with digital product management/product ownership related experience. Ability to translate vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while handling cyber, operational, and/or regulatory risks is essential. Being able to integrate customer and partner feedback loops to ensure that product solutions and outcomes meet company needs is a crucial skill. Experience in leading diverse interdisciplinary, high-performing teams and developing talent is also necessary. The candidate should be able to use lean, iterative experiments and low-fidelity prototyping to find signal, validate hypothesis, and iterate before moving to scale. Collaborating with partners to define end-state architecture and drive secure, resilient, performant, and scalable technology solutions is important. Assessing opportunities for reusing enterprise solutions and building new platforms with enterprise scalability in mind is also a key requirement. Transformational leadership skills are essential, including the ability to partner with team members on new working practices to drive partnership and efficiency. This role is part of a 70-member Digital Enablement Team, working alongside credible authorities in Process, Data, Advanced Analytics, and Data Science and the regional product team. The candidate will engage with customers across Castrol Leadership, FBT, and Technology, contributing to value-driven insights and transformation. Negligible travel is expected with this role, and relocation assistance is eligible within the country. This position is not available for remote working. Skills required for this role include Agility core practices, Analytical Thinking, Creating new methodologies, Digital Platforms, Digital Product Management, Product Development, Product Management, Product Sustainability Performance Management, Research, and development.,
