Azure Devops Engineer

Job Description

Role & responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Be flexible to work in different shifts which would span across EMEA/India business hrs. Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code. Acquire & coordinate resources from other groups as needed to resolve customer issues. Manage hot site issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved. Share knowledge with other engineers and develop customer solutions efficiently. Ability to report software bugs and supportability concerns along with customer suggestions to the product teams. Assist with selection of new team members. Empower Support engineers to do their best to help the customers. Preferred candidate profile