Azure Administrator

Role & responsibilities

Azure Administrator

Responsibilities:

• Manage an incoming queue of cases, incidents and service requests within SLA, OLA and KPI targets
• Work with other Service Centre functions and appropriate stakeholders to resolve long running, complex or major incidents
• Create and update relevant SOPs, FAQs and other documentation to address known issues, workarounds and service requests
• Provide initial RCA for long, complex or major incidents for customer incidents
• Resolving non-standard requests
• Provide ongoing feedback to improve the service request process
• Perform operational items within the service transition process for new and updated products
• Work with other Service Centre functions to define and produce various internal and customer reports on a recurring and ad-hoc basis
• Support the change management process and the supplier management process across the service
• Perform the implementation of corrective actions from the problem management process.
• Adhere to knowledge articles, FAQs, SOPs from IFS documentation library and sound and established engineering/architectural practices and principles to resolve issues with limited guidance and direction to operating

Key Areas of Support:

• Triage team in their work to assess and correctly route incoming incidents and service requests
• Problem management team in performing postmortems, producing incident timelines and identifying corrective actions.
• Create and support reusable KBAs
• Basic Database Administrator (Oracle, SQL Server).

Personal Abilities

• Ability to work to deadlines and targets
• Ability to manage own time efficiently and effectively
• Ability to work in international, multi-discipline, cross-functional teams
• Flexibility to work to deadlines and needs of the role
• Ability to read and comprehend technical documentation written in English
• Ability to mentor and provide a good role model for junior team members
• Problem-solving skills and the ability to change approach based on information gathered during the process
• Good communications and interpersonal skills
• Strong organizational skills and ability to multi-task
• A positive team player with a can-do attitude
• Excellent verbal and written communication skills in English

Good to have:

Azure 900 or 104 certification.

ServiceNow hands on experience

Since this role is 24*7 role with a roster pattern of (2 days Morning, 2 days Afternoon & 2 days Night shift followed by 3 days of leave after every night shift).

The candidate should provide written consent that he is ok with working is 24*7 roster.

Notice Period: 30 Days