AVP, Remediation Resources Center and Training

The AVP, Remediation Resources Center and Training role at Synchrony involves driving consistent remediation training and distribution of remediation knowledge materials. You will be responsible for designing robust tipsheets, job aids, and playbooks for remediation learning and development. Working closely with functional partners, subject matter experts, and other leaders, you will provide training and access to remediation Toolkit inventory, Risk Academy training, and the Remediation COE's Share Point and Training Portal. Your key responsibilities will include partnering with other Remediation COE teams and Enterprise subject matter experts to develop and maintain robust documentation, conducting remediation trainings, coordinating refresher trainings, supporting cross-functional collaboration sessions, creating executive-level presentations, maintaining the Remediation COE Share Point and Training portal, implementing best practices, developing creative programming and delivery methods, tracking trainee success metrics, facilitating the exchange of best practices, and performing other assigned duties. To be eligible for this role, you should have a Bachelor's degree and 6+ years of experience in a regulated and matrixed Financial Services organization. Alternatively, 8+ years of experience in a similar setting can be considered in lieu of a degree. Desired qualifications include a solid understanding of the consumer credit lending lifecycle and card programs, experience in developing training plans, comfortability with senior management interaction, strong communication and problem-solving abilities. Desired characteristics for this role include prior experience as a Functional Remediation Coordinator or knowledge in remediation, training and development experience, ability to direct employees across multiple locations, project planning skills, handling sensitive issues with integrity and confidentiality, and at least three years of training experience. If you meet the eligibility criteria and are interested in applying for this role, please note the work timings are from 08:00 AM to 05:00 PM (EST). Internal applicants are required to understand the mandatory skills for the role, inform their manager and HRM before applying, update their professional profile, and ensure no corrective action plan is in place. Employees at L9+ who have completed 18 months in the organization and 12 months in their current role and level are eligible to apply. Grade/Level: 11 Job Family Group: Information Technology,