AVP - Client Engagement

NOVAC

10 - 15 years

25 - 30 Lacs

Chennai

Posted:23 hours ago| Platform:

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Skills Required

Client Management Life Insurance Operations deposit products Customer Service Operations customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as the
primary point of contact
for the BFSI client, building strong, trust-based relationships with key stakeholders.
Collaborate with the client to
identify areas for improvement in the life insurance and deposit customer journey
, from onboarding to servicing and retention.
Explore and evaluate
emerging technologies
, digital tools, and fintech partnerships that can elevate customer experience and operational efficiency.
Translate client needs
into actionable business proposals, coordinating with internal tech, product, and customer service teams to deliver customized solutions.
Conduct regular
strategic review meetings
with clients to discuss KPIs, innovation roadmaps, and enhancement opportunities.
Stay updated on
industry trends
, regulatory changes, and competitive benchmarks in the BFSI and fintech space.
Support the design and implementation of
customer-centric digital experiences
such as self-service portals, mobile apps, and omnichannel engagement tools.
Track and report on
client satisfaction
, feedback, and project delivery milestones.

Preferred candidate profile

Bachelors degree in Business, Finance, Technology, or related field; MBA preferred.
10–15 years of experience, preferably in client-facing roles within BFSI or financial technology companies.
Proven track record in
client management
, product enhancement, and
digital transformation
initiatives.
Strong understanding of
deposit products
, compliance requirements, and customer lifecycle management.
Excellent communication, presentation, and interpersonal skills.
Ability to work collaboratively across cross-functional teams, including product, tech, and customer service.

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