Automobile Service Manager

As a Service Manager, you will be responsible for leading a team of 23 Service Advisors to ensure a smooth workflow in the service department. Your main focus will be on enhancing the customer experience by ensuring every customer leaves fully satisfied. You will oversee job card closures, service quality, timely delivery, and the resolution of customer concerns. It will be your responsibility to track and improve customer satisfaction metrics (CSI) and monitor daily targets to guide advisors in achieving service revenue and upsell targets. Additionally, you will step in during VIP or escalated customer interactions when necessary and ensure that customer follow-ups, feedback, and delight initiatives are consistently implemented. The ideal candidate for this role should have at least 5 years of experience as a Service Advisor or Senior Service Advisor in the automobile industry. Strong communication skills and the ability to handle customers effectively are essential. Previous experience in team leadership is a requirement for this position. You should be capable of multitasking, supervising, and fostering a positive service environment. Familiarity with Dealer Management Systems (DMS) and CSI tracking tools would be advantageous. This is a full-time, permanent position that offers benefits such as cell phone reimbursement, internet reimbursement, and Provident Fund. The work location for this role is in person.,