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HARBIR AUTOMOBILE PVT LTD logo
Automobile Service Manager HARBIR AUTOMOBILE PVT LTD

5.0 - 9.0 years

0 Lacs

chandigarh

On-site

As a Service Manager, you will be responsible for leading a team of 23 Service Advisors to ensure a smooth workflow in the service department. Your main focus will be on enhancing the customer experience by ensuring every customer leaves fully satisfied. You will oversee job card closures, service quality, timely delivery, and the resolution of customer concerns. It will be your responsibility to track and improve customer satisfaction metrics (CSI) and monitor daily targets to guide advisors in achieving service revenue and upsell targets. Additionally, you will step in during VIP or escalated customer interactions when necessary and ensure that customer follow-ups, feedback, and delight in...

Posted 1 month ago

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