Automation Engineer

Key tasks and responsibilities

• Ensure daily tasks and activities have successfully completed. Where this is not the case,

recovery and remediation steps will be undertaken.

• Undertake patching and upgrade activities in support of ParentPay compliance programs.

These being PCI DSS, ISO27001 and Cyber Essentials+.

• Action requests from the ServiceNow work queue that have been allocated to your relevant

resolver group. These include incidents, problems, changes and service requests.

• Investigate alerts and events detected from the monitoring systems that indicate a change in

component health.

• Create and maintain support documentation in the form of departmental wiki and ServiceNow

knowledge articles that allow for continual improvement of fault detection and recovery times.

• Work with colleagues to identify and champion the automation of all manual interventions

undertaken within the team.

• Attend and complete all mandatory training courses.

• Engage and own the transition of new services into Service Operations.

• Participate in the out of hours on call support rota.

Technical knowledge:

• Advanced automation scripting using Terraform and Powershell.

• Knowledge of bicep and ansible advantageous.

• Advanced Microsoft Active Directory configuration and support.

• Microsoft Azure and AWS cloud hosting platform administration.

• Advanced Microsoft SQL server experience.

• Windows Server and desktop management and configuration.

• Microsoft IIS web services administration and configuration.

• Advanced management of data and SQL backup solutions.

• Advanced scripting and automation capabilities.

• Advanced knowledge of Azure analytics and KQL.