ATM Operations Manager

Job Description

Field Executive-ATM (FE-ATM) will be allocated 40-50 ATMs and he/she will be visiting each of these machines at least twice a month i.e. once in a fortnight to ensure their maintenance, cleanliness, and proper functioning. Details of visit to be ensured through CMAC (Channel Manager Access Card) and visit reports to be put up to concerned Regional Managers at RBOs.  For ATMs / ADWMs, liaise with linked branch / Cash- in-Transit agencies/ CAC in respect of Cash outsourced ATMs and take all necessary steps to ensure timely replenishment, to avoid cash outs and rectification of CHF, RBF, etc. to achieve maximum uptime.  Ensure that there is no skimming / extraneous device like cameras are placed by the fraudsters in the ATM rooms / lobbies / e-corners and there is no tampering in the card reader (the slot for insertion of ATM card) and keypad of the ATM.  Ensure that Port, Cable, and Power connections are not accessible to the public.  Ensuring that the Caretaker in uniform is alert and wearing identity card.  Monitoring functioning of AC, UPS, CCTVs/ESS (wherever installed), lighting, Signage lighting, e- Surveillance Systems (wherever installed), Solar Power Systems (wherever installed) etc. and ensuring that they are in working condition.  Ensuring that only Current Publicity materials are displayed in the ATM room and no obsolete material is visible. Verifying that the latest approved ATM Ad Screens are displayed on ATM screen.  Any shortcoming to be reported immediately to Field Supervisor-ATM (FS) & Local Command Centre (LCC) besides ensuring rectification strictly as per SLAs in consultation / coordination with controllers / vendors.  In addition to periodic visits, visit ATMs in case of exigencies like installation / replacement, vandalism, fraud, fire, flood etc.