Ather Showroom For the position of Service Adviser at Nagpur

Greetings from Skillab.in !!

Glad to recommend you as Service Adviser at Ather Showroom

Job Title: Service adviser in ( two wheeler Showroom )

Experience Required: Minimum 2–5 Two Wheeler showroom

Location :- Nagpur

Key Responsibilities:

• Greet customers and understand their service/repair requirements.
• Prepare accurate job cards and explain estimated costs and timelines.
• Coordinate with workshop technicians to ensure proper execution of jobs.
• Keep customers informed about service progress, delays, or additional repairs required.
• Explain service work carried out and final billing to customers during vehicle delivery.
• Ensure all warranty and free-service guidelines are followed as per company policies.
• Handle customer complaints effectively and escalate if required.
• Promote value-added services, AMC (Annual Maintenance Contracts), and accessories.
• Maintain records of customer service history and feedback.
• Ensure high standards of customer satisfaction and retention.

Key Skills & Competencies:

• Strong communication and interpersonal skills.
• Technical knowledge of two-wheeler vehicles and service processes.
• Customer-focused with problem-solving ability.
• Ability to handle pressure and multiple tasks.
• Basic computer knowledge (MS Office, DMS/CRM tools).

Qualifications & Experience:

• Diploma/ITI/Graduate (Automobile/Mechanical background preferred).
• 2–5 years of experience as Service Adviser/Service Desk role in the automobile industry (two-wheeler experience preferred).
• Fresher’s with technical knowledge and good communication may also apply.

Compensation & Benefits:

• Fixed salary + incentives based on service performance.
• Additional benefits as per company policy.

Thanks & Regards

Shruti Ganagrde

Skillab.in

Job Types: Full-time, Permanent

Pay: ₹5,000.00 - ₹30,000.00 per month

Work Location: In person