Job
Description
As the responsible individual for monitoring operational and customer service related activities of the CPC, it is your duty to ensure adherence to reporting schedules and escalate matters to superiors for advice. It is crucial to ensure speedy resolution of customer queries and complaints in accordance with laid down procedures and Quality standards. In terms of business, your role involves monitoring the day-to-day processing and customer service activities related to CPC with the primary purpose of meeting service standards. Additionally, resolving customer queries/complaints and service-related issues are essential tasks. Maintaining data and statistics on the team's performance related to business standards, customer information, etc., is also part of your responsibilities. Regarding processes, you are required to provide Trade-related Services to Customers and meet turnaround times as per the Service Level Agreement and productivity standards. Ensuring strict compliance with internal procedures in line with the standards laid down as per DOI is imperative for smooth operations. In managing people and talent, organizing workflow to achieve maximum productivity, regularly monitoring the team's performance to improve efficiency, developing, training, motivating, and educating staff, as well as enhancing staff morale, are key aspects of your role. Risk management is a critical component of your responsibilities, involving monitoring all major risk issues and concentrations, directing remedial action where appropriate, ensuring adequate reporting to Risk Committees, and complying with internal operating procedures and Key Control Standards. Complete compliance with the Bank's data confidentiality policy at all times is mandatory. Governance plays a vital role in your role, requiring you to ensure compliance with all internal procedures, operational controls, and regulatory requirements. Additionally, preparing Returns (Group and Regulatory) and submitting them within agreed time schedules, complying with all policies and procedures related to money laundering prevention, Group Sanctions Procedures, Group Policies on KYC, and Group Code of Conduct are crucial tasks. Moreover, you are expected to ensure timely archival of documents, maintain records as per the Group policy, and prevent operating losses. Displaying exemplary conduct and living by the Group's Values and Code of Conduct, embedding the highest standards of ethics, including regulatory and business conduct, and collaborating effectively to identify, escalate, mitigate, and resolve risk, conduct, and compliance matters are part of your responsibility. The key stakeholders you will be interacting with include internal departments such as CB, CIB, BB, SME, FI, Treasury, IT, Technology, other Trade CPCs, CSG/CMS, as well as external entities like customers, personnel in RBI and other regulatory bodies, statutory/external auditors, counterparts in other banks, archival vendors, other vendors, and GBS. To excel in this role, you should possess skills in MS Office/Excel, Business Market Knowledge, Business Products, and processes, as well as Regulatory Guidelines. The ideal candidate is a Graduate with a proactive approach to work and a commitment to upholding the bank's values and code of conduct. Standard Chartered is an international bank dedicated to making a positive difference for clients, communities, and employees. If you are seeking a purpose-driven career with a bank that values diversity and inclusion, we invite you to join us. Together, we strive to drive commerce and prosperity through our unique diversity, living by our valued behaviors and brand promise. You can expect support for your wellbeing, continuous learning opportunities, and an inclusive environment where everyone can realize their full potential.,
