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Knova One
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Associate/Sr. Associate - SOP Specialist - US Operations

Associate/Sr. Associate - SOP Specialist - US Operations

2 - 5 years

|

3 - 4 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

special expert in ms word communication skills excel english grammar database management ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

SOP Specialist (Documentation expert)

Position :1 for now.
Designation: SOP specialist
Job Type : Permanent
Job location: Pune (Magarpatta City)
Shift: Day/ Night
Working days: 5 days
Notice: 15-30 days maximum
Work from office is mandatory.

Job Role & Responsibilities:

Attending US Client training sessions and develop Standard Operating Procedure (SOP) referring to procedure training recording.
Training new/existed resources on newly transitioned procedures
Update the existing SOP with the new instructions and training the resources on the changes
Providing floor support/troubleshooting
Should be able to communicate with US clients on calls if required.

Requirements

Min 3 years experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage)
Excellent written and verbal communication skills
Strong client relationship management
Excellent organizational skills
Flexible with night shift
Proficiency in MS Office and databases.

Education

Minimum a graduate (in any field).

Interview Mode

F2F interview

Selection Methodology: (F2F)

Writing Test
Operational round
HR Interview

Email Id: Career@knovaone.com

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